Support Jobs in Bristol, TN

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1mo ago

Technical Support Technician

Bristol Tennessee Essential Services Bristol, TN

Bristol, TN

1mo ago Closed

$16+/hr Contract Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Jul 13, 2026).

Job Description

Onsite Technical Support Technician in Bristol, TN 37620, providing hardware and software support for Internet, telephone, and cable TV services on a temp-to-hire contract at $16.00 per hour, with a six-month probation and potential path to full-time employment.

Responsibilities

Provide hands-on hardware and software support to end users for Internet, telephone, and cable TV services.
Engage with customers by phone, email, or in person as needed to deliver technical assistance.
Log trouble tickets, document resolutions, and record the processes used to fix issues.
Assist users with technical questions related to broadband Internet, telephone, and cable TV services.
Diagnose and troubleshoot basic home networking and broadband router configurations.
Resolve connectivity issues across the supported services.
Troubleshoot email service issues to ensure reliable access.
Troubleshoot web-related problems encountered by users.
Address security and antivirus concerns as part of technical support.
Resolve Cable TV set-top box issues.
Handle telephone service issues and related troubleshooting tasks.

Requirements

Preferred education in Computer Science, Information Systems, Information Technology, or a related field.
A+ and/or Network+ certifications are recommended.
Proficiency with MS Windows (all versions), macOS, and Linux/Unix.
Experience with Windows Live Mail, Outlook, and Thunderbird.
Familiarity with common web browsers: Internet Explorer, Firefox, Chrome, Safari.
Understanding of TCP/IP and basic network configuration.
Hardware troubleshooting experience, including network interface cards, wireless cards, and broadband routers.
Background in computer systems, data networking, and technical support preferred.

Technologies

MS Windows, macOS, Linux/Unix
Windows Live Mail, Outlook, Thunderbird
Internet Explorer, Firefox, Chrome, Safari
TCP/IP, network interface cards, wireless cards, broadband routers

Benefits

401(k) and 401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tution reimbursement
Vision insurance

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