Support Jobs in Brunswick, GA

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Technical Support Specialist

Georgia-Pacific Brunswick, GA

Brunswick, GA

Today

Full time Application Support End User Support Hardware Support

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Job Description

The Technical Support Specialist provides IT and operational technology (OT) support for Georgia-Pacific’s Brunswick mill operations. The role focuses on troubleshooting critical technologies, partnering with cross-functional teams, and improving reliability and performance for safe, efficient manufacturing.

Role Overview

You will deliver reliable IT and OT support to enable safe, efficient, and productive mill operations in Brunswick, Georgia (onsite). The position includes support for manufacturing-critical systems as well as end-user and enterprise technologies, with an emphasis on identifying root causes and implementing sustainable solutions.

Key Responsibilities

Provide reliable IT and operational technology (OT) support to support safe, efficient, productive mill operations
Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues, identify root causes, and implement solutions that improve reliability
Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies
Collaborate with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to deliver solutions aligned to business and manufacturing needs
Improve technology performance and user experience through standardization, knowledge sharing, structured problem solving, and operational excellence
Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

Required Qualifications

Experience managing incidents and resolving problems using a ticketing platform such as ServiceNow, Zendesk, or SolarWinds
Experience delivering responsive support in a fast-paced environment while managing changing priorities and multiple requests
Experience troubleshooting issues, implementing practical solutions, and documenting work clearly
Ability and willingness to participate in a rotating 24/7 on-call support schedule
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Technologies

ServiceNow
Zendesk
SolarWinds
Network+
Security+
CCNA
VMware

Preferred Qualifications

Industry technical certifications such as Network+, Security+, CCNA, VMware (or similar)
Experience working with virtualized environments (servers, hosts, endpoints)
Experience applying cyber hygiene best practices for endpoint management, network segmentation, and password management
Experience in IT/OT support within a manufacturing environment

Benefits

Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance

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