Technical Support Specialist

The Technical Support Specialist provides IT and operational technology (OT) support for Georgia-Pacific’s Brunswick mill operations. The role focuses on troubleshooting critical technologies, partnering with cross-functional teams, and improving reliability and performance for safe, efficient manufacturing.

Role Overview

You will deliver reliable IT and OT support to enable safe, efficient, and productive mill operations in Brunswick, Georgia (onsite). The position includes support for manufacturing-critical systems as well as end-user and enterprise technologies, with an emphasis on identifying root causes and implementing sustainable solutions.

Key Responsibilities

• Provide reliable IT and operational technology (OT) support to support safe, efficient, productive mill operations
• Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues, identify root causes, and implement solutions that improve reliability
• Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies
• Collaborate with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to deliver solutions aligned to business and manufacturing needs
• Improve technology performance and user experience through standardization, knowledge sharing, structured problem solving, and operational excellence
• Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

Required Qualifications

• Experience managing incidents and resolving problems using a ticketing platform such as ServiceNow, Zendesk, or SolarWinds
• Experience delivering responsive support in a fast-paced environment while managing changing priorities and multiple requests
• Experience troubleshooting issues, implementing practical solutions, and documenting work clearly
• Ability and willingness to participate in a rotating 24/7 on-call support schedule
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Technologies

• ServiceNow
• Zendesk
• SolarWinds
• Network+
• Security+
• CCNA
• VMware

Preferred Qualifications

• Industry technical certifications such as Network+, Security+, CCNA, VMware (or similar)
• Experience working with virtualized environments (servers, hosts, endpoints)
• Experience applying cyber hygiene best practices for endpoint management, network segmentation, and password management
• Experience in IT/OT support within a manufacturing environment

Benefits

• Medical
• Dental
• Vision
• Flexible spending and health savings accounts
• Life insurance
• ADD
• Disability
• Retirement
• Paid vacation/time off
• Educational assistance
• Infertility assistance
• Paid parental leave
• Adoption assistance