Support Jobs in Bryans Road, MD

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3d ago

IT Support Representative

DENPRO, Inc. Bryans Road, MD

Bryans Road, MD

3d ago

$50k - $65k/yr Full time Active Directory Application Support Cloud Platforms

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Job Description

This onsite IT Support Representative role supports field operations in Bryans Road, MD, combining help desk support, on-site IT assistance at client sites, and project-based work across offices, construction sites, warehouses, and data centers. The position centers on troubleshooting technology, assisting users, and delivering IT solutions. The salary range is USD 50,000 to 65,000 per year.

Responsibilities

Answer support calls and assist users with technical issues
Document troubleshooting steps and resolutions in the ticketing system
Provide clear, calm communication with non-technical users
Explain technical fixes in plain language
Support Windows 11 workstations and Microsoft 365 environments
Resolve DNS and DHCP issues
Manage Active Directory / Microsoft Entra ID access
Address SharePoint and OneDrive sync issues
Troubleshoot Wi-Fi connectivity and authentication
Address basic network issues including cabling and switch ports
Configure and support network printers and mobile printing
Perform iPhone and iPad setup, configuration, and troubleshooting
Support Microsoft 365 administration
Manage and troubleshoot Microsoft Entra ID (Azure AD)
Manage and troubleshoot Microsoft Intune device enrollment and compliance
Assist with MFA setup and user access issues
Perform password resets and user provisioning
Provide on-site IT support during construction and project deployments
Set up temporary workstations and network connectivity for field teams
Support mobile connectivity and applications for project staff
Coordinate with contractors, electricians, and low-voltage teams when needed
Ensure devices are properly configured, secured, and backed up

Requirements

Valid Driver’s License
Education: High school diploma or equivalent
Experience: At least 2 years of IT support experience OR A+ / Network+ certification
Experience troubleshooting end-user technical issues
Windows operating systems
DNS and DHCP
Microsoft 365
SharePoint / OneDrive
Microsoft Entra ID (Azure AD)
Microsoft Intune
Strong written and verbal communication skills
Ability to work independently and manage time effectively

Technologies

Windows 11
Microsoft 365
Active Directory / Microsoft Entra ID
SharePoint
OneDrive
Microsoft Intune

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
90-day probationary period

Work Environment

Construction sites
Warehouses
Data centers
Unfinished facilities
Conditions may include dust, noise, uneven flooring, and variable temperatures

Required PPE May Include

Hard hat
Safety glasses
High-visibility vest
Steel-toe or composite-toe boots

Travel Requirement

Some out-of-state travel may be required.

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