IT Support Representative

This onsite IT Support Representative role supports field operations in Bryans Road, MD, combining help desk support, on-site IT assistance at client sites, and project-based work across offices, construction sites, warehouses, and data centers. The position centers on troubleshooting technology, assisting users, and delivering IT solutions. The salary range is USD 50,000 to 65,000 per year.

Responsibilities

• Answer support calls and assist users with technical issues
• Document troubleshooting steps and resolutions in the ticketing system
• Provide clear, calm communication with non-technical users
• Explain technical fixes in plain language
• Support Windows 11 workstations and Microsoft 365 environments
• Resolve DNS and DHCP issues
• Manage Active Directory / Microsoft Entra ID access
• Address SharePoint and OneDrive sync issues
• Troubleshoot Wi-Fi connectivity and authentication
• Address basic network issues including cabling and switch ports
• Configure and support network printers and mobile printing
• Perform iPhone and iPad setup, configuration, and troubleshooting
• Support Microsoft 365 administration
• Manage and troubleshoot Microsoft Entra ID (Azure AD)
• Manage and troubleshoot Microsoft Intune device enrollment and compliance
• Assist with MFA setup and user access issues
• Perform password resets and user provisioning
• Provide on-site IT support during construction and project deployments
• Set up temporary workstations and network connectivity for field teams
• Support mobile connectivity and applications for project staff
• Coordinate with contractors, electricians, and low-voltage teams when needed
• Ensure devices are properly configured, secured, and backed up

Requirements

• Valid Driver’s License
• Education: High school diploma or equivalent
• Experience: At least 2 years of IT support experience OR A+ / Network+ certification
• Experience troubleshooting end-user technical issues
• Windows operating systems
• DNS and DHCP
• Microsoft 365
• SharePoint / OneDrive
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively

Technologies

• Windows 11
• Microsoft 365
• Active Directory / Microsoft Entra ID
• SharePoint
• OneDrive
• Microsoft Intune

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 90-day probationary period

Work Environment

• Construction sites
• Warehouses
• Data centers
• Unfinished facilities
• Conditions may include dust, noise, uneven flooring, and variable temperatures

Required PPE May Include

• Hard hat
• Safety glasses
• High-visibility vest
• Steel-toe or composite-toe boots

Travel Requirement

Some out-of-state travel may be required.