Support Jobs in Buffalo, WY

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MSP IT Help Desk Technician

DigeTekS, LLC Buffalo, WY

Buffalo, WY

Today

$45k+/yr Full time Cloud Platforms End User Support Endpoint Support

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Job Description

DigeTekS, LLC is seeking an MSP IT Help Desk Technician to assist with day-to-day technology support across a range of client environments. This onsite role focuses on troubleshooting, clear communication, and dependable ownership while working remotely and onsite as needed to help keep clients productive and protected.

Responsibilities

Support a variety of client environments, troubleshooting technology issues both remotely and onsite.
Provide user and workstation support.
Support Microsoft 365.
Troubleshoot networks and support servers.
Support endpoints and cloud technologies.
Support security tools and help address escalated technical issues.
Work on projects, implementations, and other business-critical systems.
Collaborate with technicians and senior consultants, sharing knowledge and stepping in with additional assistance when a different perspective is needed.
Take initiative on issues while relying on team support as required.
Communicate effectively, take ownership, document thoroughly, and determine when to troubleshoot independently, collaborate, or escalate.
Approach problems with the goal to understand cause and prevention, asking: “Why did it happen, and how do we keep it from happening again?”

Requirements

Enjoy troubleshooting, working with people, taking ownership, and continuing to grow.
Demonstrate curiosity, strong communication, and thorough documentation practices.
Be willing to apply a root-cause mindset by asking: “Why did it happen, and how do we keep it from happening again?”
Bring technical capability, dependability, approachability, and clear communication with clients and teammates.
Previous MSP experience is strongly preferred.
Live within approximately one hour of Buffalo, Wyoming.

Technologies

Microsoft 365
Networks
Servers
Endpoints
Cloud technologies
Security tools

Benefits

401(k) matching
Health insurance
Life insurance
Paid time off

What You Can Expect from DigeTekS

Competitive compensation based on experience, technical skill, and qualifications.
Attractive benefits.
Hybrid work environment.
Strong, collaborative company culture.
Professional growth and continued learning opportunities.
Exposure to cybersecurity, compliance, cloud, networking, infrastructure, and a wide variety of client environments.

Job Details

Job type: Full-time
Work environment: Onsite
Work location: In person within approximately one hour of Buffalo, Wyoming
Compensation: Starting at $45,000 annually; final pay based on experience, technical skills, and qualifications

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