Endpoint Support

Endpoint Support Jobs

3 jobs found

Today

Help Desk Specialist III

MSM Technology, LLC Seattle, WA

Seattle, WA

Today

$55k - $65k/yr Full time Endpoint Lifecycle Management Endpoint Support Help Desk Support

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Job Description

MSM Technology, LLC is seeking a Help Desk Specialist III to join an onsite team in Seattle, WA and deliver advanced technical support across the enterprise IT environment. This role acts as an escalation point for complex endpoint issues, helping keep end users and business systems running while managing service delivery through ServiceNow.

In this position, you will support endpoint devices, Windows operating systems, and enterprise applications, handling ServiceNow incidents and service requests while contributing to imaging, lifecycle management, patching, and documentation practices.

What you’ll do

Provide advanced troubleshooting and escalation support for complex endpoint issues.
Monitor ServiceNow queues and respond to advanced incidents and service requests.
Perform laptop imaging, configuration, refresh, and hardware replacement activities.
Support endpoint lifecycle management, including device preparation, deployment, and wipe processes.
Troubleshoot hardware, software, authentication, and operating system issues.
Support vulnerability remediation and system patching activities.
Use scripting and automation tools, such as PowerShell, to improve operational efficiency.
Mentor junior help desk technicians and guide complex troubleshooting efforts.
Document troubleshooting steps and resolutions in ServiceNow.
Support knowledge management efforts, including SOPs, troubleshooting guides, and technical documentation.

What you bring

CompTIA A+, CompTIA N+, Security+, or another relevant IT certification.
3–5 years of IT support experience, including advanced help desk or endpoint support.
Experience delivering advanced end user technical support in an enterprise environment.

Technical skills and tools

Strong troubleshooting experience with Windows operating systems and enterprise workstation environments.
Experience supporting endpoint lifecycle management, including deployment, refresh, imaging, and configuration.
Familiarity with enterprise service management tools such as ServiceNow.
Experience troubleshooting hardware, software, authentication, and system access issues.
Experience supporting patch management and vulnerability remediation.
Familiarity with remote support tools and endpoint management platforms.
Ability to diagnose complex issues and determine appropriate escalation paths.

Technologies

ServiceNow
PowerShell
Windows operating systems
ITIL

Preferred background

Experience supporting enterprise environments or government IT systems.
Familiarity with ITIL or similar service management frameworks.

Location: Seattle, WA (onsite)
Salary: USD 55,000 - 65,000 per year
Minimum experience: 3 years

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20d ago

MSP IT Help Desk Technician

DigeTekS, LLC Buffalo, WY

Buffalo, WY

20d ago

$45k+/yr Full time Cloud Platforms End User Support Endpoint Support

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Job Description

DigeTekS, LLC is seeking an MSP IT Help Desk Technician to assist with day-to-day technology support across a range of client environments. This onsite role focuses on troubleshooting, clear communication, and dependable ownership while working remotely and onsite as needed to help keep clients productive and protected.

Responsibilities

Support a variety of client environments, troubleshooting technology issues both remotely and onsite.
Provide user and workstation support.
Support Microsoft 365.
Troubleshoot networks and support servers.
Support endpoints and cloud technologies.
Support security tools and help address escalated technical issues.
Work on projects, implementations, and other business-critical systems.
Collaborate with technicians and senior consultants, sharing knowledge and stepping in with additional assistance when a different perspective is needed.
Take initiative on issues while relying on team support as required.
Communicate effectively, take ownership, document thoroughly, and determine when to troubleshoot independently, collaborate, or escalate.
Approach problems with the goal to understand cause and prevention, asking: “Why did it happen, and how do we keep it from happening again?”

Requirements

Enjoy troubleshooting, working with people, taking ownership, and continuing to grow.
Demonstrate curiosity, strong communication, and thorough documentation practices.
Be willing to apply a root-cause mindset by asking: “Why did it happen, and how do we keep it from happening again?”
Bring technical capability, dependability, approachability, and clear communication with clients and teammates.
Previous MSP experience is strongly preferred.
Live within approximately one hour of Buffalo, Wyoming.

Technologies

Microsoft 365
Networks
Servers
Endpoints
Cloud technologies
Security tools

Benefits

401(k) matching
Health insurance
Life insurance
Paid time off

What You Can Expect from DigeTekS

Competitive compensation based on experience, technical skill, and qualifications.
Attractive benefits.
Hybrid work environment.
Strong, collaborative company culture.
Professional growth and continued learning opportunities.
Exposure to cybersecurity, compliance, cloud, networking, infrastructure, and a wide variety of client environments.

Job Details

Job type: Full-time
Work environment: Onsite
Work location: In person within approximately one hour of Buffalo, Wyoming
Compensation: Starting at $45,000 annually; final pay based on experience, technical skills, and qualifications

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23d ago

Endpoint Technician II (Help Desk)

State of South Carolina Lexington County, SC

Lexington County, SC

23d ago

$60k - $65k/yr Full time Manager Application Support End User Support

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Job Description

The State of South Carolina offers a stable, service-focused IT role in Lexington County, SC (onsite), with a salary range of $60,000 to $65,000 per year. This position blends help desk leadership with hands-on endpoint support, helping keep end-user devices and key enterprise tools running smoothly while supporting security and IT inventory work.

You will supervise help desk support, troubleshoot device and application issues, and coordinate agency endpoint systems across desktops, laptops, virtual machines, and software applications. If you value structured support, clear communication, and dependable service to users, this role provides a direct way to contribute to mission-critical technology operations.

Responsibilities

Serve as the Help Desk manager, including supervising assigned staff.
Review and assign help desk requests based on priority and immediate Agency needs, and monitor assigned requests.
Troubleshoot, repair, and resolve routine to complex software and device issues, and act as a technical resource for users.
Install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software.
Act as the Agency endpoint coordinator, serving as a liaison for desktops, laptops, virtual machines, and applications, including notification of needed replacements and upgrades.
Assist in managing agency security tools and applications, including anti-virus, encryption, and data loss prevention.
Provide back-up duties for assisting with the assignment and disabling of MFA tokens, Microsoft Office 365, and Mitel phone system administration.
Assist with IT inventory management, including quarterly audits and preparing assets for disposal.
Perform other related duties, including providing data on problematic trends and ensuring information security and assurance policies and practices are applied.

Required Qualifications

Bachelor’s degree and experience in automated information or communication system design, installation, operation, or repair.
Related experience may substitute for the bachelor’s degree on a year-for-year basis.
Alternative education/experience paths: a bachelor’s degree with one year relevant experience; or an associate’s degree with three years relevant experience; or a high school diploma with five years relevant experience.
Moderate knowledge and skill using a wide variety of applications, operating systems, protocols, and equipment in customer organizations.
Moderate complex problem-solving and analytical skills.
Knowledge of network services and data communications.
Knowledge of office automation standards and microcomputer hardware and software.
Ability to establish working relationships with users.
Ability to present technical and non-technical reports clearly and concisely.
Ability to communicate effectively verbally and in writing.
Must be able to bend, stand, stoop, kneel, and lift objects up to 75 pounds.
May be required to work outside normal hours (8:30 a.m. to 5:00 p.m.) to meet customer service needs or support scheduled or emergency maintenance.
Must have a valid South Carolina Driver’s License and provide a 10-year MVR that complies with State and Agency Fleet guidelines.

Technologies

Anti-virus
Encryption
Data loss prevention
MFA tokens
Microsoft Office 365
Mitel phone system administration
Desktops, laptops
Virtual machines
Applications

Benefits

Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs

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