MSP IT Help Desk Technician

DigeTekS, LLC is seeking an MSP IT Help Desk Technician to assist with day-to-day technology support across a range of client environments. This onsite role focuses on troubleshooting, clear communication, and dependable ownership while working remotely and onsite as needed to help keep clients productive and protected.

Responsibilities

• Support a variety of client environments, troubleshooting technology issues both remotely and onsite.
• Provide user and workstation support.
• Support Microsoft 365.
• Troubleshoot networks and support servers.
• Support endpoints and cloud technologies.
• Support security tools and help address escalated technical issues.
• Work on projects, implementations, and other business-critical systems.
• Collaborate with technicians and senior consultants, sharing knowledge and stepping in with additional assistance when a different perspective is needed.
• Take initiative on issues while relying on team support as required.
• Communicate effectively, take ownership, document thoroughly, and determine when to troubleshoot independently, collaborate, or escalate.
• Approach problems with the goal to understand cause and prevention, asking: “Why did it happen, and how do we keep it from happening again?”

Requirements

• Enjoy troubleshooting, working with people, taking ownership, and continuing to grow.
• Demonstrate curiosity, strong communication, and thorough documentation practices.
• Be willing to apply a root-cause mindset by asking: “Why did it happen, and how do we keep it from happening again?”
• Bring technical capability, dependability, approachability, and clear communication with clients and teammates.
• Previous MSP experience is strongly preferred.
• Live within approximately one hour of Buffalo, Wyoming.

Technologies

• Microsoft 365
• Networks
• Servers
• Endpoints
• Cloud technologies
• Security tools

Benefits

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

What You Can Expect from DigeTekS

• Competitive compensation based on experience, technical skill, and qualifications.
• Attractive benefits.
• Hybrid work environment.
• Strong, collaborative company culture.
• Professional growth and continued learning opportunities.
• Exposure to cybersecurity, compliance, cloud, networking, infrastructure, and a wide variety of client environments.

Job Details

• Job type: Full-time
• Work environment: Onsite
• Work location: In person within approximately one hour of Buffalo, Wyoming
• Compensation: Starting at $45,000 annually; final pay based on experience, technical skills, and qualifications