Support Jobs in Bulverde, TX

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16d ago

Technical Support Engineer - 2nd Shift

Futurex Bulverde, TX

Bulverde, TX

16d ago

Full time Application Support Customer Support Cyber Security

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Job Description

This hybrid Technical Support Engineer role supports Futurex's global customer base on the 2nd shift, combining IT assistance with strategic business development for cryptographic security solutions from 4:00 pm to 1:00 am CT. The position is based on the Bulverde campus near San Antonio, TX with hybrid on-site and remote work options.

Responsibilities

Deliver ongoing technical support and guidance to Futurex customers worldwide during the 2nd shift
Test and troubleshoot new and existing hardware, software, and firmware designed for data security and encryption
Apply business insight alongside technical capability to craft advanced solutions that help enterprises protect sensitive data
Provide training to customers on Futurex products and data security best practices
Assist in shaping customer IT environments and offer project management services for tailored initiatives
Produce and maintain technical documentation released to the public
Understand APIs and industry protocols used when interfacing with external systems

Requirements

3-5 years of experience in a related IT field
Bachelor's degree in cybersecurity, or a technical or business-related major
Broad information technology background
Strong communication skills
Strong problem-solving abilities
Flexibility to assist across multiple departments within the company

Technologies

OpenSSL
Linux
Python
Perl
Bash
HSM
PKI
TCP/IP

Benefits

Competitive compensation with opportunities for advancement
Worldwide travel opportunities
Health, dental, vision, life, and short/long-term disability insurance
Paid vacation, holidays, and sick leave
Complimentary gym membership on the Bulverde campus
Retirement plan with employer contribution match
Scenic corporate campus amenities including a tennis court, jogging trail, and putting green
Welcoming, family-style culture suited to fast-paced, entrepreneurial, and motivated teams

Strongly Preferred

Familiarity with enterprise data encryption technologies, including hardware security modules (HSM), enterprise key and certificate management, PKI, and tokenization for PCI DSS compliance
Experience with TCP/IP networking
Exposure to multiple architectures and platforms
Experience with OpenSSL, Linux, and scripting (Python, Perl, Bash)
Background in technical support, sales, or quality assurance

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