Technical Support Engineer - 2nd Shift

This hybrid Technical Support Engineer role supports Futurex's global customer base on the 2nd shift, combining IT assistance with strategic business development for cryptographic security solutions from 4:00 pm to 1:00 am CT. The position is based on the Bulverde campus near San Antonio, TX with hybrid on-site and remote work options.

Responsibilities

• Deliver ongoing technical support and guidance to Futurex customers worldwide during the 2nd shift
• Test and troubleshoot new and existing hardware, software, and firmware designed for data security and encryption
• Apply business insight alongside technical capability to craft advanced solutions that help enterprises protect sensitive data
• Provide training to customers on Futurex products and data security best practices
• Assist in shaping customer IT environments and offer project management services for tailored initiatives
• Produce and maintain technical documentation released to the public
• Understand APIs and industry protocols used when interfacing with external systems

Requirements

• 3-5 years of experience in a related IT field
• Bachelor's degree in cybersecurity, or a technical or business-related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving abilities
• Flexibility to assist across multiple departments within the company

Technologies

• OpenSSL
• Linux
• Python
• Perl
• Bash
• HSM
• PKI
• TCP/IP

Benefits

• Competitive compensation with opportunities for advancement
• Worldwide travel opportunities
• Health, dental, vision, life, and short/long-term disability insurance
• Paid vacation, holidays, and sick leave
• Complimentary gym membership on the Bulverde campus
• Retirement plan with employer contribution match
• Scenic corporate campus amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style culture suited to fast-paced, entrepreneurial, and motivated teams

Strongly Preferred

• Familiarity with enterprise data encryption technologies, including hardware security modules (HSM), enterprise key and certificate management, PKI, and tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Exposure to multiple architectures and platforms
• Experience with OpenSSL, Linux, and scripting (Python, Perl, Bash)
• Background in technical support, sales, or quality assurance