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Closed on July 4, 2026.
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Technical Support Engineer - 2nd Shift
Application Support
Customer Support
Cyber Security
Hardware Security Module
Hardware Support
Information Technology (IT)
IT Services
Openssl
Security
Technical Support
Training Support
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Job Description
This hybrid Technical Support Engineer role supports Futurex's global customer base on the 2nd shift, combining IT assistance with strategic business development for cryptographic security solutions from 4:00 pm to 1:00 am CT. The position is based on the Bulverde campus near San Antonio, TX with hybrid on-site and remote work options.
Responsibilities
- Deliver ongoing technical support and guidance to Futurex customers worldwide during the 2nd shift
- Test and troubleshoot new and existing hardware, software, and firmware designed for data security and encryption
- Apply business insight alongside technical capability to craft advanced solutions that help enterprises protect sensitive data
- Provide training to customers on Futurex products and data security best practices
- Assist in shaping customer IT environments and offer project management services for tailored initiatives
- Produce and maintain technical documentation released to the public
- Understand APIs and industry protocols used when interfacing with external systems
Requirements
- 3-5 years of experience in a related IT field
- Bachelor's degree in cybersecurity, or a technical or business-related major
- Broad information technology background
- Strong communication skills
- Strong problem-solving abilities
- Flexibility to assist across multiple departments within the company
Technologies
- OpenSSL
- Linux
- Python
- Perl
- Bash
- HSM
- PKI
- TCP/IP
Benefits
- Competitive compensation with opportunities for advancement
- Worldwide travel opportunities
- Health, dental, vision, life, and short/long-term disability insurance
- Paid vacation, holidays, and sick leave
- Complimentary gym membership on the Bulverde campus
- Retirement plan with employer contribution match
- Scenic corporate campus amenities including a tennis court, jogging trail, and putting green
- Welcoming, family-style culture suited to fast-paced, entrepreneurial, and motivated teams
Strongly Preferred
- Familiarity with enterprise data encryption technologies, including hardware security modules (HSM), enterprise key and certificate management, PKI, and tokenization for PCI DSS compliance
- Experience with TCP/IP networking
- Exposure to multiple architectures and platforms
- Experience with OpenSSL, Linux, and scripting (Python, Perl, Bash)
- Background in technical support, sales, or quality assurance
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