Support Jobs in Burnsville, MN

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IT Support Specialist

Shah Corporation Burnsville, MN

Burnsville, MN

Today

$20 - $30/hr Full time Application Support Customer Support End User Support

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Job Description

At Shah Corporation, the IT Support Specialist role focuses on helping customers keep their technology running smoothly. You will support software, hardware, and networking systems in an in-office environment in Burnsville, MN, with the flexibility for remote work only when operationally appropriate. If you enjoy troubleshooting, clear communication, and delivering timely resolutions, this position offers a stable, full-time schedule and benefits that support long-term well-being.

What you’ll do

Respond promptly to customer inquiries by phone and email, troubleshoot issues, and provide timely resolutions.
Install and configure company software on customer computers, and provide ongoing technical support.
Troubleshoot, repair, and maintain customer hardware including computers, printers, scanners, credit card readers, and related devices.
Monitor, configure, and maintain customer firewalls and networking equipment to support security and uptime.
Create and maintain detailed support tickets for every issue, documenting steps taken and final resolutions.
Rotate weekend email support responsibilities on Saturdays to ensure customer coverage, with time off provided to offset this schedule.

Requirements

Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent work experience).
Strong troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal.
Customer service mindset and the ability to work independently.

Preferred qualifications

CompTIA A+ certification or equivalent industry certifications.
Experience with network administration and firewall management.

Benefits

401(k)
401(k) matching
Health savings account
Parental leave
Retirement plan

Work details

Location: Burnsville, MN (onsite). This is an in-office position requiring full-time presence at the office location.

Remote work: Available on an as-needed basis for situations where it is operationally appropriate.

Pay: USD $20.00 to $30.78 per hour.

Expected hours: 40.0 hours per week.

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