Support Jobs in Butte, MT

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16d ago

Facilities Helpdesk Technician

Town Pump, Inc. Butte, MT

Butte, MT

16d ago

$15+/hr Full time Facilities Facilities Management Facility Management

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Job Description

Town Pump, Inc. seeks a practical Facilities Helpdesk Technician to support maintenance across its diverse operations in Butte, Montana. The onsite role combines hands-on facilities support with remote diagnostics and careful coordination of repairs and service requests, including managing an on-call schedule to ensure continuous operation across multiple divisions.

Responsibilities

Take facility maintenance calls and service requests from all company divisions via phone and ticketing systems.
Provide remote technical troubleshooting and support to locations across the organization.
Coordinate repairs by identifying issues, recommending solutions, and ordering necessary parts.
Create, issue, update, and document work orders within the maintenance tracking system.
Troubleshoot fuel systems, car wash equipment, and deli equipment remotely; dispatch vendors when necessary.
Assist in diagnosing plumbing, electrical, HVAC, and other facility maintenance issues over the phone, ensuring proper escalation and vendor coordination.
Manage and coordinate on-call service requests, including dispatching vendors for mechanical and electrical equipment.
Participate in a rotating seven-day on-call schedule and remain available by phone during assigned rotations.
Maintain regular Monday through Friday business hours when not assigned to on-call rotation to support daily call center operations and ticket management.

Requirements

High school diploma or GED required.
Valid driver’s license with an acceptable driving record.
Ability to obtain a State of Montana DEQ Class B (or higher) Operator License within six months of hire.
Strong troubleshooting and problem-solving skills.
Excellent verbal communication and customer service skills.
Ability to prioritize multiple tasks and respond effectively in a fast-paced environment.
Ability to work independently and make sound decisions regarding maintenance issues and vendor dispatch.
Proficiency in Microsoft Office applications, including word processing, spreadsheets, and internet/web-based tools.

Technologies

Microsoft Office

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Retirement plan
Tution reimbursement
Vision insurance

Additional Responsibilities

Process invoices and prepare administrative reports for the Facilities department.
Complete special projects and other duties as assigned by the Supervisor.

Why Join Us

Be part of a dynamic team that supports a diverse portfolio of businesses while playing a key role in maintaining operational excellence. The role offers a collaborative environment, growth opportunities, robust benefits, and a meaningful daily impact on facility performance.

Job Details

Job Type: Full-time

Pay: From $15.00 per hour

Work Location: Onsite in Butte, MT 59701 (In person)

License / Certification

Driver's License required

Ability to Commute

Butte, MT 59701 required

Experience

Maintenance: 1 year (Preferred)

Physical Requirements

Regularly required to stand
Frequently required to walk, talk, and hear
Occasionally required to sit; use hands to handle or feel objects; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl
Occasionally required to taste or smell

Work Environment

Occasionally exposed to outdoor weather conditions and extreme cold (non-weather-related)
Work environment typically has moderate noise levels

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