Facilities Helpdesk Technician

Town Pump, Inc. seeks a practical Facilities Helpdesk Technician to support maintenance across its diverse operations in Butte, Montana. The onsite role combines hands-on facilities support with remote diagnostics and careful coordination of repairs and service requests, including managing an on-call schedule to ensure continuous operation across multiple divisions.

Responsibilities

• Take facility maintenance calls and service requests from all company divisions via phone and ticketing systems.
• Provide remote technical troubleshooting and support to locations across the organization.
• Coordinate repairs by identifying issues, recommending solutions, and ordering necessary parts.
• Create, issue, update, and document work orders within the maintenance tracking system.
• Troubleshoot fuel systems, car wash equipment, and deli equipment remotely; dispatch vendors when necessary.
• Assist in diagnosing plumbing, electrical, HVAC, and other facility maintenance issues over the phone, ensuring proper escalation and vendor coordination.
• Manage and coordinate on-call service requests, including dispatching vendors for mechanical and electrical equipment.
• Participate in a rotating seven-day on-call schedule and remain available by phone during assigned rotations.
• Maintain regular Monday through Friday business hours when not assigned to on-call rotation to support daily call center operations and ticket management.

Requirements

• High school diploma or GED required.
• Valid driver’s license with an acceptable driving record.
• Ability to obtain a State of Montana DEQ Class B (or higher) Operator License within six months of hire.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal communication and customer service skills.
• Ability to prioritize multiple tasks and respond effectively in a fast-paced environment.
• Ability to work independently and make sound decisions regarding maintenance issues and vendor dispatch.
• Proficiency in Microsoft Office applications, including word processing, spreadsheets, and internet/web-based tools.

Technologies

• Microsoft Office

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Tution reimbursement
• Vision insurance

Additional Responsibilities

• Process invoices and prepare administrative reports for the Facilities department.
• Complete special projects and other duties as assigned by the Supervisor.

Why Join Us

Be part of a dynamic team that supports a diverse portfolio of businesses while playing a key role in maintaining operational excellence. The role offers a collaborative environment, growth opportunities, robust benefits, and a meaningful daily impact on facility performance.

Job Details

Job Type: Full-time

Pay: From $15.00 per hour

Work Location: Onsite in Butte, MT 59701 (In person)

License / Certification

Driver's License required

Ability to Commute

Butte, MT 59701 required

Experience

Maintenance: 1 year (Preferred)

Physical Requirements

• Regularly required to stand
• Frequently required to walk, talk, and hear
• Occasionally required to sit; use hands to handle or feel objects; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl
• Occasionally required to taste or smell

Work Environment

• Occasionally exposed to outdoor weather conditions and extreme cold (non-weather-related)
• Work environment typically has moderate noise levels