Support Jobs in Calverton, NY

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13d ago

Technical Support Representative

Electronic Payments Inc Calverton, NY

Calverton, NY

13d ago

$17 - $18/hr Full time Contact Center Customer Service Customer Support

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Job Description

This is a full-time Technical Support Representative role at Electronic Payments Inc, delivering phone-based technical assistance to merchants, resellers, and ISO agents. The position covers issues across payment terminals, POS systems, and software, with on-site work in Calverton, NY and base operations in Boca Raton, FL.

Responsibilities

Provide expert technical support via phone and email for merchants and ISO agents in line with the Call Quality Standards.
Maintain a positive, energetic demeanor to contribute to a constructive work environment.
Diagnose, research, identify, test, and implement solutions to resolve product issues.
Engage in ongoing training across all aspects of the business and role, using downtime to review documentation and practice skills with provided equipment and resources.
Document all interactions and account changes thoroughly for historical tracking.
Identify opportunities for continued training and skill development relevant to the role.
Adhere to company policies on timekeeping and attendance.
Follow established processes to complete setup forms and paperwork for account maintenance, updates, and device replacements accurately.
Follow through on all open issues until they are resolved.
Assist management with special tasks and projects as assigned.

Requirements

Provide world-class technical support via phone and email for merchants and ISO agents in accordance with the Call Quality Standards.
Demonstrate a positive, energetic attitude contributing to a positive work environment.
Engage in diagnosing, researching, identifying, testing, and implementing solutions to resolve product issues.
Participate in continuous training across all aspects of the business and role, utilizing downtime to review documentation and practice skills with provided equipment and resources.
Document all interactions and account changes comprehensively for historical tracking.
Identify opportunities for ongoing training and development of necessary skills for the role.
Adhere to company policies on time and attendance.
Follow defined processes to ensure set up forms and paperwork for account maintenance, updates, and device replacements are completed accurately.
Follow through on all open issues until they are resolved.
Assist with special tasks and projects as assigned by the management team.

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Salary

USD 17 - 18 per hour

Job Type

Full-time

Location and Relocation

On-site location: Calverton, NY 11933
Base locations referenced: Boca Raton, FL 33487 and Calverton, NY 11933

Ability to Commute

Boca Raton, FL 33487 (Required)
Calverton, NY 11933 (Required)

Ability to Relocate

Boca Raton, FL 33487: Relocate before starting work (Required)
Calverton, NY 11933: Relocate before starting work (Required)

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