Technical Support Representative

This is a full-time Technical Support Representative role at Electronic Payments Inc, delivering phone-based technical assistance to merchants, resellers, and ISO agents. The position covers issues across payment terminals, POS systems, and software, with on-site work in Calverton, NY and base operations in Boca Raton, FL.

Responsibilities

• Provide expert technical support via phone and email for merchants and ISO agents in line with the Call Quality Standards.
• Maintain a positive, energetic demeanor to contribute to a constructive work environment.
• Diagnose, research, identify, test, and implement solutions to resolve product issues.
• Engage in ongoing training across all aspects of the business and role, using downtime to review documentation and practice skills with provided equipment and resources.
• Document all interactions and account changes thoroughly for historical tracking.
• Identify opportunities for continued training and skill development relevant to the role.
• Adhere to company policies on timekeeping and attendance.
• Follow established processes to complete setup forms and paperwork for account maintenance, updates, and device replacements accurately.
• Follow through on all open issues until they are resolved.
• Assist management with special tasks and projects as assigned.

Requirements

• Provide world-class technical support via phone and email for merchants and ISO agents in accordance with the Call Quality Standards.
• Demonstrate a positive, energetic attitude contributing to a positive work environment.
• Engage in diagnosing, researching, identifying, testing, and implementing solutions to resolve product issues.
• Participate in continuous training across all aspects of the business and role, utilizing downtime to review documentation and practice skills with provided equipment and resources.
• Document all interactions and account changes comprehensively for historical tracking.
• Identify opportunities for ongoing training and development of necessary skills for the role.
• Adhere to company policies on time and attendance.
• Follow defined processes to ensure set up forms and paperwork for account maintenance, updates, and device replacements are completed accurately.
• Follow through on all open issues until they are resolved.
• Assist with special tasks and projects as assigned by the management team.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Salary

USD 17 - 18 per hour

Job Type

Full-time

Location and Relocation

• On-site location: Calverton, NY 11933
• Base locations referenced: Boca Raton, FL 33487 and Calverton, NY 11933

Ability to Commute

• Boca Raton, FL 33487 (Required)
• Calverton, NY 11933 (Required)

Ability to Relocate

• Boca Raton, FL 33487: Relocate before starting work (Required)
• Calverton, NY 11933: Relocate before starting work (Required)