Support Jobs in Canaan, CT

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Desktop Support Technician

Ovation Workplace Services Canaan, CT

Canaan, CT

Today

$20 - $23/hr Full time Active Directory Application Support Desktop Support

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Job Description

Provide first- and second-level desktop support for local and remote users in a Windows and Microsoft 365 environment.

Responsibilities

Deliver first- and second-level support for end-user hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate incident and service request documentation in an IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11 operating systems.
Support the Microsoft Office 365 suite for end users.
Provide foundational support for macOS environments for Apple device users.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripherals.
Perform routine preventive maintenance on computers, laptops, and printers.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors for complex audio/visual (AV) remediation as required.
Provide timely, professional status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications.
Perform other duties as assigned by management to support departmental and organizational objectives.

Requirements

Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum 18 months hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows 10 and/or Windows 11 environments.
CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving skills with technical troubleshooting ability.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills for non-technical audiences.
Demonstrated commitment to high-quality customer service for internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.
ServiceNow: 3 years (Required)
SCCM: 3 years (Required)
Desktop support: 3 years (Required)

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Active Directory
Group Policy Objects (GPOs)
MDM
iOS
Android
ServiceNow
SCCM

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

Pay and Schedule

$20.00 - $23.00 per hour
40.0 hours per week

Job Details

Full-time
In person work location
Location: Canaan, CT (onsite)

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