Carlstadt, NJ

Support Jobs in Carlstadt, NJ

2 jobs found

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17d ago

Technical Support Specialist

Betson Enterprises Carlstadt, NJ

Carlstadt, NJ

17d ago

Full time CRM Hardware Support Help Desk Support

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Job Description

The National Service Network within Betson Enterprises is seeking a Technical Support Specialist to serve as the first point of contact for technical service requests involving amusement equipment. This role focuses on initial troubleshooting, request triage, routine issue resolution, and escalation of complex cases, while keeping Salesforce documentation current.

Key Responsibilities

Act as the first point of contact for National Service Network technical support requests related to amusement equipment.
Provide initial troubleshooting for common equipment, component, connectivity, and operational issues.
Triages incoming service requests and determine the appropriate resolution or escalation route.
Resolve routine technical issues using established troubleshooting procedures, available documentation, and internal resources.
Escalate complex or unresolved technical issues to the appropriate technician or technical resource.
Monitor Salesforce Premium case queues and ensure requests receive timely attention and follow-up.
Maintain accurate, detailed case documentation in Salesforce, including reported issues, troubleshooting steps, communications, case status, and resolution details.
Follow up on open service cases to support progress toward resolution and closure.
Communicate professionally with customers, technicians, manufacturers, and internal teams regarding service issues and next steps.
Identify recurring service issues and opportunities to improve troubleshooting procedures and support resources.
Reduce technician workload by handling routine support requests so technicians can focus on complex repairs, diagnostics, and higher-level technical issues.
Develop working knowledge of the company’s amusement equipment, components, systems, and common technical issues.
Perform additional responsibilities as assigned.

Required and Preferred Qualifications

Previous experience in technical support, help desk, field service, electronics, amusement equipment, or a related technical environment preferred.
Advanced mechanical and electrical troubleshooting knowledge preferred.
Strong problem-solving and troubleshooting skills.
Ability to learn the operation and technical components of a variety of amusement equipment.
Experience with Salesforce or another CRM/case management platform preferred.
Strong verbal and written communication skills.
Excellent organizational skills with the ability to manage and prioritize multiple service requests.
Strong attention to detail and ability to maintain accurate technical and service documentation.
Customer-service mindset and the ability to explain technical information clearly and professionally.

Tools and Technologies

Salesforce
Salesforce Premium
CRM
Case management platform

Benefits

Competitive salary, commensurate with experience.
Casual work environment.
Paid Holiday, Vacation and Sick.
Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.
401(k) matching
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program

Application Information

Base salary expectations: What are your base salary expectations for this position?

Work Location

Onsite in Carlstadt, NJ.

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5mo ago

Theatre Lighting Technical Support Specialist

City Theatrical, Inc. Carlstadt, NJ

Carlstadt, NJ

5mo ago Closed

$50k - $60k/yr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Jun 29, 2026).

Job Description

City Theatrical, Inc. is seeking a Theatre Lighting Technical Support Specialist to join our on-site team in Carlstadt, NJ. This full-time role offers a robust benefits package and the opportunity to contribute from initial troubleshooting through product testing and training. The position pays $50,000 to $60,000 per year and requires relocation to Carlstadt before starting.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities

Provide on-site troubleshooting for City Theatrical products; travel may be involved
Diagnose and resolve issues over the phone and via email
Issue and process RMA documents
Address customer and employee inquiries
Conduct internal troubleshooting
Maintain the company knowledge base of product-related problems and solutions
Provide feedback to engineering regarding bugs and issues
Support sales and engineering teams as required
Perform product testing and other duties as required
Maintain metrics related to support activities
Test new products prior to release
Develop product training programs

Requirements

Familiar with entertainment lighting; prior experience with Wireless DMX a plus
Ability to work well with others, including clients, vendors, electricians, and other technical entertainment personnel
Technical understanding and computer skills; knowledge of SYSPRO and CRM software is a plus
Familiar with entertainment technology protocols
Electronic/Electrical background
Education: Bachelor's or Associate degree in Electronics Engineering or Electrical Engineering
Minimum 1 year of related experience

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Support Jobs in Carlstadt, NJ

Technical Support Specialist

Theatre Lighting Technical Support Specialist

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