Support Jobs in Carlstadt, NJ

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21d ago

Theatre Lighting Technical Support Specialist

City Theatrical, Inc. Carlstadt, NJ

Carlstadt, NJ

21d ago

$50k - $60k/yr Full time Application Support Customer Service Customer Support

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Job Description

City Theatrical, Inc. is seeking a Theatre Lighting Technical Support Specialist to join our on-site team in Carlstadt, NJ. This full-time role offers a robust benefits package and the opportunity to contribute from initial troubleshooting through product testing and training. The position pays $50,000 to $60,000 per year and requires relocation to Carlstadt before starting.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Responsibilities

Provide on-site troubleshooting for City Theatrical products; travel may be involved
Diagnose and resolve issues over the phone and via email
Issue and process RMA documents
Address customer and employee inquiries
Conduct internal troubleshooting
Maintain the company knowledge base of product-related problems and solutions
Provide feedback to engineering regarding bugs and issues
Support sales and engineering teams as required
Perform product testing and other duties as required
Maintain metrics related to support activities
Test new products prior to release
Develop product training programs

Requirements

Familiar with entertainment lighting; prior experience with Wireless DMX a plus
Ability to work well with others, including clients, vendors, electricians, and other technical entertainment personnel
Technical understanding and computer skills; knowledge of SYSPRO and CRM software is a plus
Familiar with entertainment technology protocols
Electronic/Electrical background
Education: Bachelor's or Associate degree in Electronics Engineering or Electrical Engineering
Minimum 1 year of related experience

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