Theatre Lighting Technical Support Specialist

City Theatrical, Inc. is seeking a Theatre Lighting Technical Support Specialist to join our on-site team in Carlstadt, NJ. This full-time role offers a robust benefits package and the opportunity to contribute from initial troubleshooting through product testing and training. The position pays $50,000 to $60,000 per year and requires relocation to Carlstadt before starting.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities

• Provide on-site troubleshooting for City Theatrical products; travel may be involved
• Diagnose and resolve issues over the phone and via email
• Issue and process RMA documents
• Address customer and employee inquiries
• Conduct internal troubleshooting
• Maintain the company knowledge base of product-related problems and solutions
• Provide feedback to engineering regarding bugs and issues
• Support sales and engineering teams as required
• Perform product testing and other duties as required
• Maintain metrics related to support activities
• Test new products prior to release
• Develop product training programs

Requirements

• Familiar with entertainment lighting; prior experience with Wireless DMX a plus
• Ability to work well with others, including clients, vendors, electricians, and other technical entertainment personnel
• Technical understanding and computer skills; knowledge of SYSPRO and CRM software is a plus
• Familiar with entertainment technology protocols
• Electronic/Electrical background
• Education: Bachelor's or Associate degree in Electronics Engineering or Electrical Engineering
• Minimum 1 year of related experience