Support Jobs in Casa Grande, AZ

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IT Help Desk Technician

Casa Grande Elementary School District Casa Grande, AZ

Casa Grande, AZ

Today

$18+/hr Full time Application Support Device Management End User Support

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Job Description

Support users across the District by handling tier 1 IT requests, troubleshooting device and application issues, and escalating unresolved problems.

Responsibilities

Support students and employees with computer hardware and software, including tasks such as password resets, email access, first login to devices, clearing cache and cookies, multi-factor authentication, and single sign on.
Coordinate request and project updates (for example: work order requests and project installations) to help ensure department objectives are met.
Perform tier 1 troubleshooting to diagnose hardware or software problems and support availability of required applications and devices.
Maintain detailed records including help desk logs, work order system entries, inventory system updates, user access reset requests, and password reset activity for audit trails and documentation of procedures and actions.
Keep Mobile Device Management (MDM) inventory accurate to ensure correct device functionality and permissions throughout the district.
Create and maintain documentation such as inventory management materials, instructions, and notices/reminders/memos.
Manage the inventory management system by supporting annual district-wide technology inventory with Site and User technicians, entering newly acquired items, assigning assets to staff members, and approving location changes in the system to stay compliant with district policies.
Provide specialized technology support so district staff can use office applications and databases effectively.
Troubleshoot hardware and/or software problems to deliver timely assistance to end users.
Assist other personnel as needed to support their work activities.
Provide onsite support at school sites as required for helping students and staff use and troubleshoot district technologies.
Perform additional duties as assigned to support the educational processes of the District.

Requirements

Prepare and maintain accurate records
Operate standard office equipment
Use pertinent software
Adhere to safety practices
Troubleshoot technical problems
Manage database systems
Assess, prioritize, and complete multiple tasks and demands simultaneously
Provide quality customer service
Basic math, including calculations using fractions, percents, and/or ratios
Read manuals, write documents using prescribed formats, and present information to others
Analyze situations to define issues and draw conclusions
Perform end-user support for computers, software, and peripherals including Windows, Google Workspace, and Apple iOS
Schedule activities and/or meetings
Gather and/or collate data
Use job-related equipment
Flexibility to work with others across a variety of circumstances; work with data using defined processes; operate equipment using standardized methods
Ability to work with diverse individuals/groups; work with diverse data; use different types of job-related equipment
Problem solving to identify issues and create action plans
Problem solving with data requiring independent interpretation of guidelines
Problem solving with equipment requiring moderate to significant effort
Gather information to diagnose problems
Provide clear instructions
Adapt to changing work priorities
Communicate clearly with diverse groups
Set priorities and work as part of a team
Read, write, and communicate clearly in English
Work under limited supervision using standardized practices and/or methods
Provide information and/or advise others
Operate within a defined budget
Ability for significant lifting, carrying, pushing, and/or pulling
Frequent stooping, kneeling, crouching, and/or crawling
Significant fine finger dexterity

Technologies

Windows
Google Workspace
Apple iOS
Mobile Device Management (MDM)

Location & Schedule

Location: Casa Grande, AZ 85122 (onsite)
Work hours: 6:00am - 3:00pm

Compensation & Employment Details

Salary: USD 18 per hourly
Job duration: 12-month position
Education: High school diploma or equivalent
Experience: Previous job-related experience within the IT Field is required

Reporting, Certifications, and Clearance

Reports to: The job reports to the IT Manager
Certificates and licenses: Valid Driver's License & Evidence of Insurability
Clearances: Criminal Justice Fingerprint/Background Clearance

Continuing Education/Training

As needed or available

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