Support Jobs in Centralia, WA

1 job found

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1mo ago

Peninsula Compounding Pharmacy Centralia, WA

Centralia, WA

1mo ago Closed

$47k - $55k/yr Full time Hardware Support Help Desk Support Incident Management

This position is no longer accepting applications (closed Sep 19, 2026).

Support a growing pharmacy network with first-response IT help desk support, remote troubleshooting, and hands-on device and networking support.

Manage first-response IT tickets through Atera, addressing printer issues, Dell hardware problems, password resets, network connectivity concerns, and power diagnostics
Provide Windows 10/11 desktop support and troubleshoot common workstation issues
Deploy, troubleshoot, and support hardware across 60+ pharmacy locations
Perform routine monitoring and proactive maintenance to reduce the chance of recurring or escalating incidents
Use RMM tools and remote desktop technologies to deliver remote support and resolution
Handle basic networking troubleshooting, including Firewall, TCP/IP, DNS, and DHCP
Build documentation and protocols to support future team members
Establish ticket response workflows and communication standards
Support non-technical pharmacy staff with professional, patient-focused guidance by translating technical problems into clear, actionable steps
Own ticket follow-through by ensuring each request receives a response and each issue reaches closure
Escalate complex issues to the IT Director with clear documentation and supporting context

Trade school certification in IT, computer science, or related field (or 1+ year help desk/IT support experience)
Hands-on experience with Windows 10/11 and practical hardware troubleshooting
Basic networking knowledge, including TCP/IP, DNS, and DHCP
Valid driver’s license and reliable transportation for regional travel (about 20%)
Ability to lift and transport IT equipment up to 70 lbs

Schedule: Monday-Friday, 8:00 AM–5:00 PM
Travel: Approximately 20% regional travel to pharmacy locations (mileage reimbursed)
Physical requirements: Ability to lift and transport IT equipment up to 70 lbs
Transportation: Travel between pharmacy locations in your personal vehicle

Health benefits: 75% company-covered health, vision & dental
Dental insurance
Health insurance
Vision insurance
Retirement & PTO: 1–3 weeks DOE and years with company, plus standard/competitive retirement plan
Paid time off
Retirement plan
Direct mentorship
Opportunity to help build processes in a growing organization
Real-time network administration experience
Flexible schedule

Take initiative: work with incomplete information, ask good questions, and keep projects moving
Follow through: track details, follow up on open items, and prevent issues from falling through the cracks
Work independently: manage time well, make sound decisions, and communicate clearly
Communicate professionally: collaborate across teams and different technical experience levels
Prioritize organization and accuracy: build structure and improve how work gets done

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