IT Support Specialist

Support a growing pharmacy network with first-response IT help desk support, remote troubleshooting, and hands-on device and networking support.

Responsibilities

• Manage first-response IT tickets through Atera, addressing printer issues, Dell hardware problems, password resets, network connectivity concerns, and power diagnostics
• Provide Windows 10/11 desktop support and troubleshoot common workstation issues
• Deploy, troubleshoot, and support hardware across 60+ pharmacy locations
• Perform routine monitoring and proactive maintenance to reduce the chance of recurring or escalating incidents
• Use RMM tools and remote desktop technologies to deliver remote support and resolution
• Handle basic networking troubleshooting, including Firewall, TCP/IP, DNS, and DHCP
• Build documentation and protocols to support future team members
• Establish ticket response workflows and communication standards
• Support non-technical pharmacy staff with professional, patient-focused guidance by translating technical problems into clear, actionable steps
• Own ticket follow-through by ensuring each request receives a response and each issue reaches closure
• Escalate complex issues to the IT Director with clear documentation and supporting context

Requirements

• Trade school certification in IT, computer science, or related field (or 1+ year help desk/IT support experience)
• Hands-on experience with Windows 10/11 and practical hardware troubleshooting
• Basic networking knowledge, including TCP/IP, DNS, and DHCP
• Valid driver’s license and reliable transportation for regional travel (about 20%)
• Ability to lift and transport IT equipment up to 70 lbs

Technologies

• Atera
• RMM tools
• Remote desktop technologies
• Windows 10/11
• TCP/IP, DNS, DHCP
• Firewall
• Dell

Schedule & Logistics

• Schedule: Monday-Friday, 8:00 AM–5:00 PM
• Travel: Approximately 20% regional travel to pharmacy locations (mileage reimbursed)
• Physical requirements: Ability to lift and transport IT equipment up to 70 lbs
• Transportation: Travel between pharmacy locations in your personal vehicle

Location

• Centralia, WA (hybrid)
• Work location listed as Ilwaco, WA 98624 (hybrid remote)
• Location notes include Southern Oregon or Western Washington

Reports To

• IT Director

Pay

• $47,000–$55,000 per year

Benefits

• Health benefits: 75% company-covered health, vision & dental
• Dental insurance
• Health insurance
• Vision insurance
• Retirement & PTO: 1–3 weeks DOE and years with company, plus standard/competitive retirement plan
• Paid time off
• Retirement plan
• Direct mentorship
• Opportunity to help build processes in a growing organization
• Real-time network administration experience
• Flexible schedule

Preferred Certifications & Experience

• CompTIA A+, Network+, or Microsoft certifications
• Experience with ticketing systems: Atera, ServiceNow, or ConnectWise
• Healthcare or pharmacy IT experience (HIPAA familiarity a plus)
• Experience creating documentation or SOPs

How You Work

• Take initiative: work with incomplete information, ask good questions, and keep projects moving
• Follow through: track details, follow up on open items, and prevent issues from falling through the cracks
• Work independently: manage time well, make sound decisions, and communicate clearly
• Communicate professionally: collaborate across teams and different technical experience levels
• Prioritize organization and accuracy: build structure and improve how work gets done