Support Jobs in Charlestown, IN

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1mo ago

Technical Support Specialist (2026-8002)

CareTria Charlestown, IN

Charlestown, IN

1mo ago Closed

$23 - $33/hr Full time Active Directory Antivirus Cloud Platforms

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

CareTria offers a stable onsite role in Charlestown, Indiana, with a focused, end-user facing technical environment. This position operates 100% onsite on a Monday through Friday schedule from 11:30 am to 8:00 pm ET, and offers an hourly compensation range of $23 to $33. You’ll work directly with hardware, software, and network-related concerns to diagnose and implement practical solutions, backed by a comprehensive benefits package that supports your health, finances, and career growth.

Responsibilities

Install and configure new hardware and software, and convert systems as needed.
Recommend improvements to enhance computer systems and overall performance.
Install and configure core components such as CPU, memory, motherboard, and peripherals, either individually or in combination.
Troubleshoot hardware and software anomalies across devices like computers and printers.
Assist users in resolving computer related problems, whether hardware or software related.
Provide training to staff on new software and hardware deployments.
Maintain up-to-date technical journals or manuals and participate in vendor seminars for new hardware and software.
Keep inventories of computer hardware and software and coordinate asset management with the finance team.
Coordinate cable installations, hub/switch updates, and the deployment of new workstations.
Assist with user account management in the network operating system (add, modify, delete).
Support the company phone system and assist with IP Phone Services and the Corporate Directory.
Provide network support and assist with wireless environment coverage across the organization.
Support setup of Wi-Fi on laptops, RF guns, and desktops; assist with VPN user configurations and access.
Help configure VPN on laptops and user accounts as needed.

Requirements

High School diploma and/or technical degree or certification.
Minimum of four years of IT related work experience.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused approach.
Ability to juggle multiple priorities and meet response deadlines.
Ability to work independently and collaboratively within a team.
Proven experience with computer systems (desktops/laptops), printers, and mobile devices.
Solid knowledge of Anti-Virus solutions, Exchange, LAN environments, and Active Directory.
Experience with Windows 10 and Microsoft Office 365.

Technologies

Anti-Virus solutions
Exchange
LAN Environment
Active Directory
Windows 10
Microsoft Office 365
VPN
IP Phone Services
Corporate Directory
Wi-Fi

Benefits

Health, dental, and vision insurance
Retirement plan options
Paid time off
Paid parental leave
Employee assistance programs
Performance bonuses

Physical Requirements

Position is performed 100% indoors
Exposure to noise and/or vibrations
Frequent overhead reaching, handling, and manual dexterity
Ability to stand and sit for extended periods
Occasional stooping, kneeling, and crouching
Occasional lifting and carrying up to 35 pounds

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