Technical Support Specialist (2026-8002)

CareTria offers a stable onsite role in Charlestown, Indiana, with a focused, end-user facing technical environment. This position operates 100% onsite on a Monday through Friday schedule from 11:30 am to 8:00 pm ET, and offers an hourly compensation range of $23 to $33. You’ll work directly with hardware, software, and network-related concerns to diagnose and implement practical solutions, backed by a comprehensive benefits package that supports your health, finances, and career growth.

Responsibilities

• Install and configure new hardware and software, and convert systems as needed.
• Recommend improvements to enhance computer systems and overall performance.
• Install and configure core components such as CPU, memory, motherboard, and peripherals, either individually or in combination.
• Troubleshoot hardware and software anomalies across devices like computers and printers.
• Assist users in resolving computer related problems, whether hardware or software related.
• Provide training to staff on new software and hardware deployments.
• Maintain up-to-date technical journals or manuals and participate in vendor seminars for new hardware and software.
• Keep inventories of computer hardware and software and coordinate asset management with the finance team.
• Coordinate cable installations, hub/switch updates, and the deployment of new workstations.
• Assist with user account management in the network operating system (add, modify, delete).
• Support the company phone system and assist with IP Phone Services and the Corporate Directory.
• Provide network support and assist with wireless environment coverage across the organization.
• Support setup of Wi-Fi on laptops, RF guns, and desktops; assist with VPN user configurations and access.
• Help configure VPN on laptops and user accounts as needed.

Requirements

• High School diploma and/or technical degree or certification.
• Minimum of four years of IT related work experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to juggle multiple priorities and meet response deadlines.
• Ability to work independently and collaboratively within a team.
• Proven experience with computer systems (desktops/laptops), printers, and mobile devices.
• Solid knowledge of Anti-Virus solutions, Exchange, LAN environments, and Active Directory.
• Experience with Windows 10 and Microsoft Office 365.

Technologies

• Anti-Virus solutions
• Exchange
• LAN Environment
• Active Directory
• Windows 10
• Microsoft Office 365
• VPN
• IP Phone Services
• Corporate Directory
• Wi-Fi

Benefits

• Health, dental, and vision insurance
• Retirement plan options
• Paid time off
• Paid parental leave
• Employee assistance programs
• Performance bonuses

Physical Requirements

• Position is performed 100% indoors
• Exposure to noise and/or vibrations
• Frequent overhead reaching, handling, and manual dexterity
• Ability to stand and sit for extended periods
• Occasional stooping, kneeling, and crouching
• Occasional lifting and carrying up to 35 pounds