Support Jobs in Chaska, MN

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SUPER RADIATOR COILS LIMITED PARTNERSHIP Chaska, MN

Chaska, MN

Today

$65k - $75k/yr Full time Active Directory Application Support End User Support

Provide onsite and remote IT support for end users at the Chaska division and related remote locations.

Handle walk-up, desk-side, and remote technical support requests
Prioritize incoming support work and communicate status and next steps to end users
Troubleshoot and support desktop technologies including applications, operating systems, hardware, and peripherals
Complete limited administrative tasks for end user access requests and for hardware and software requests
Image and configure new systems; repair or restore damaged systems
Coordinate end-user technology decommissioning for retired systems
Support meeting room and collaboration technologies when needed
Maintain an inventory of end user technology to support onboarding and hardware failure needs
Monitor inventory levels and recommend replenishment and disposal

2+ years of technical support experience
Excellent user support skills, including a friendly approach to assisting with user issues
Strong attention to detail with thorough, accurate task completion and documentation
Knowledge and ability to manage installation, configuration, maintenance, and troubleshooting of PC/workstation hardware
Knowledge and ability to manage installation, configuration, maintenance, and troubleshooting of PC/workstation software
Passion for IT and continuous learning
Ability to work independently and as part of a team environment
Demonstrated analytical and problem-solving skills
Software experience with Outlook, Word, Excel, Teams, ticketing software, and Windows
Flexible scheduling support, including weekend and rare evening availability

Carry and lift computers and related equipment up to 50 pounds
Crouch, kneel, and work in tight access areas
Extended periods of sitting or standing
Extended time with arms above head when installing network cables
Work in a manufacturing environment at times, requiring extended PPE use (eye protection, ear protection, dust mask, and steel toe shoes)
Some travel to other company locations as needed

Comprehensive benefits package including medical, dental, and a prescription drug program
Retirement 401(k) program
Vacation and holidays
Flexible spending accounts
Tuition assistance
Employee assistance
Mental health and substance abuse program
Life insurance

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