IT Support Technician

Provide onsite and remote IT support for end users at the Chaska division and related remote locations.

Key Responsibilities

• Handle walk-up, desk-side, and remote technical support requests
• Prioritize incoming support work and communicate status and next steps to end users
• Troubleshoot and support desktop technologies including applications, operating systems, hardware, and peripherals
• Complete limited administrative tasks for end user access requests and for hardware and software requests
• Image and configure new systems; repair or restore damaged systems
• Coordinate end-user technology decommissioning for retired systems
• Support meeting room and collaboration technologies when needed
• Maintain an inventory of end user technology to support onboarding and hardware failure needs
• Monitor inventory levels and recommend replenishment and disposal

Requirements

• 2+ years of technical support experience
• Excellent user support skills, including a friendly approach to assisting with user issues
• Strong attention to detail with thorough, accurate task completion and documentation
• Knowledge and ability to manage installation, configuration, maintenance, and troubleshooting of PC/workstation hardware
• Knowledge and ability to manage installation, configuration, maintenance, and troubleshooting of PC/workstation software
• Passion for IT and continuous learning
• Ability to work independently and as part of a team environment
• Demonstrated analytical and problem-solving skills
• Software experience with Outlook, Word, Excel, Teams, ticketing software, and Windows
• Flexible scheduling support, including weekend and rare evening availability

Technologies

• Outlook, Word, Excel, Teams
• Ticketing Software
• Windows
• Microsoft SharePoint (Cloud)
• AzureAD
• Active Directory Users and Computers

Preferred Qualifications

• Associate degree in technology or related field
• Microsoft SharePoint Site Management (Cloud)
• AzureAD / Active Directory Users and Computers

Physical Demands and Working Conditions

• Carry and lift computers and related equipment up to 50 pounds
• Crouch, kneel, and work in tight access areas
• Extended periods of sitting or standing
• Extended time with arms above head when installing network cables
• Work in a manufacturing environment at times, requiring extended PPE use (eye protection, ear protection, dust mask, and steel toe shoes)
• Some travel to other company locations as needed

Compensation

• USD 65,000 - 75,000 per year

Benefits

• Comprehensive benefits package including medical, dental, and a prescription drug program
• Retirement 401(k) program
• Vacation and holidays
• Flexible spending accounts
• Tuition assistance
• Employee assistance
• Mental health and substance abuse program
• Life insurance

Company Values

• Relationships – We C.A.R.E (Connect, Appreciate, Respect, Empathize)
• Teamwork – We do our best work together
• Integrity – We do what we say we do
• Problem Solving – We can handle that!
• Excellence – If it has to be perfect, it has to be Super!