Chino, CA

Support Jobs in Chino, CA

2 jobs found

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1mo ago

Help Desk Manager

Harrington Industrial Plastics Chino, CA

Chino, CA

1mo ago Closed

$80k - $110k/yr Full time Manager Active Directory Asset Management

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

Harrington Industrial Plastics is seeking an experienced IT Help Desk Manager to lead high-level technical support for the organization’s end users. This role reports to the Chief Information Officer and blends day-to-day helpdesk leadership with hands-on troubleshooting and ongoing improvements to service delivery.

Based onsite in Chino, CA (14480 Yorba Avenue), this position supports helpdesk operations, complex escalations, and IT service practices across the business.

What you’ll do

Lead, coach, and develop the Helpdesk and End User Support team.
Oversee daily helpdesk operations, including escalations, SLAs, KPIs, and service delivery.
Act as an escalation point for complex issues involving hardware, software, networking, Microsoft 365, and endpoints.
Improve helpdesk operations through updated processes, workflows, and documentation, aligned with ITIL-based practices.
Manage the lifecycle and inventory of company IT assets.
Lead and support IT initiatives such as hardware refreshes, software deployments, migrations, and upgrades.
Collaborate with IT and the business to find recurring problems and implement long-term solutions.

What you’ll need

10+ years of progressive IT Helpdesk, Service Desk, or End User Support experience.
5+ years of technical leadership or management experience.
Strong hands-on troubleshooting experience in a mid-size or large enterprise environment.
Strong knowledge of Microsoft 365, Active Directory, Azure, Windows Server, PowerShell, Group Policy, and endpoint technologies.
Experience with ITSM/ticketing systems and IT asset management.
Strong skills in leadership, communication, customer service, and problem-solving.
A Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.

Tools and technologies

Microsoft 365, Active Directory, Azure, Windows Server, PowerShell, Group Policy
Endpoint technologies
ITSM, IT asset management, ITIL
Freshservice, ServiceNow, and similar platforms
PMP (listed as a relevant certification)

Compensation and schedule

Salary: USD 80,000 - 110,000 per year
Pay type: Salary
Location: Onsite, Chino, CA

Benefits

Medical plans (HDHP/HSA with monthly company contributions or PPO option)
Spousal HRA (SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year)
FSAs for health and dependent care expenses
Dental (comprehensive, including orthodontic care for both children and adults)
Vision (includes discounts on Lasik)
Telehealth & Concierge (24/7 healthcare access with prescription services for enrolled members)
Life Insurance and AD&D (company paid)
Long Term Disability (company paid LTD program)
Optional coverages including short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity
Employee Assistance Program
401(K) & Roth (100% company match on the first 3%, plus 0.5 match on the 4th and 5th%)
Paid Time Off (start with 3 weeks, with the potential to accrue up to 5 weeks per year)
Holidays (7 paid holidays, including the day after Thanksgiving)
Additional leave for jury duty, witness duty, and bereavement leave

Preferred

ITIL, PMP, or Microsoft certifications
Experience with Freshservice, ServiceNow, or similar platforms
Experience supporting multi-site organizations

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1mo ago

Engineer/Technical Support

Yama Seiki USA, Inc. Chino, CA

Chino, CA

1mo ago Closed

$25 - $35/hr Full time Customer Support Engineer Hardware Support

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Yama Seiki USA, Inc. offers an onsite Engineer/Technical Support opportunity in Chino, CA with a $25.00–$35.00 hourly rate and full-time schedule. You will support installed CNC machines through their lifecycle, helping customers keep production running reliably while working with service case workflows and technical documentation.

In this role, you will be the front line for technical support and also support deeper troubleshooting behind the scenes. The position blends electrical and mechanical diagnostics with service planning, parts coordination, and clear communication across customer needs and factory support.

Responsibilities

Maintain machine, customer, and service case records in the service database.
Log, track, and follow up on service cases, including emails and calls.
Verify warranty status, installation dates, and service responsibility.
Diagnose machine and production equipment issues and support problem resolution.
Carry out electrical and mechanical troubleshooting, repair, and maintenance.
Use diagnostic tools such as multimeters and infrared scanners.
Identify required spare parts, check inventory, and coordinate with the factory for items that are not documented.
Determine whether on-site service is needed and estimate labor and time requirements.
Interpret PLC programs, electrical schematics, and operation manuals.
Respond to technical support inquiries and provide solutions.
Write, update, and translate service procedures and related documentation.

Requirements

High school diploma required.
Engineering or technical background (mechanical, electrical, or related field).
Strong electrical and mechanical knowledge.
Ability to read and interpret electrical schematics and technical drawings.
Fluent English.
Willing and able to travel for on-site installation, troubleshooting, and service support (position requires 50% travel).
Ability to commute to Chino, CA 91710 (required).

Preferred Qualifications

Experience with CNC machines or CNC systems (preferred).
Proficiency in Chinese (plus).
Strong troubleshooting, analytical, and communication skills.

Experience

Office: 1 year (required)
Customer service: 1 year (required)
CNC Machine: 1 year (required)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time
Work Location: In person
Schedule: Onsite (Chino, CA)

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Support Jobs in Chino, CA

Help Desk Manager

Engineer/Technical Support

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