Support Jobs in Clive, IA

1 job found

Include remote jobs

Today

Computer Technician & Help Desk

HEARTLAND CO-OP Clive, IA

Clive, IA

Today

Full time Computer Skills End User Support Hardware Support

Apply Now

Job Description

HEARTLAND CO-OP is seeking a Computer Technician & Help Desk to provide hands-on technical support across its Clive, IA facilities. In this onsite role, you will troubleshoot hardware and software issues, answer end-user questions, and help keep network systems running smoothly throughout the organization.

What you’ll do

Maintain network hardware, software, and telecommunications services, including personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, and cabling.
Work with corporate vendors such as internet service providers, hardware and software providers, and other third parties.
Support equipment replacement, including terminals, monitors, and printers.
Assist remote users by phone to reduce unnecessary travel to locations.
Support network users across areas such as their user environment, directory maintenance, telecommunications, smart phones, and security compliance.
Maintain IT inventory assets.
Train users on basic hardware, software, and equipment usage.
Answer user questions related to network resource access and basic operation of software programs.
Coordinate with other departments to identify and resolve software, hardware, and operational issues.
Consult with department managers to develop system solutions aligned with organizational objectives.
Install and test software upgrades.
Travel to other HEARTLAND CO-OP locations as needed.
Maintain a valid driver’s license and commercial insurability at all times.
Complete other duties as assigned by management.

What you’ll bring

2 years of experience minimum.
An Associate’s degree (A.A.) or equivalent, or 2 to 3 years related experience and/or training, or a combination of education and experience that is equivalent.
Ability to read and interpret business and technical materials, including technical procedures and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information and respond to questions from managers, clients, customers, and the public.
Skills to calculate figures involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to apply logical and scientific thinking to a range of practical and intellectual problems.
Ability to work with nonverbal information such as formulas, scientific equations, graphs, and other technical symbols.
Knowledge of Microsoft Office Suite, basic PC and network communication troubleshooting, basic PC/client/printer configuration, PC administration concepts, and maintaining/updating/reloading operating systems.
Overall ability to solve problems with minimal assistance.
Ability to maintain a valid driver’s license and commercial insurability at all times.

Additional details

Location: Clive, IA (onsite)
Technologies: Microsoft Office Suite
Supervisory responsibilities: None
Work environment: Moderate noise; reasonable accommodations may be made for individuals with disabilities.
Physical demands: Regularly required to talk or hear; occasionally required to stand, walk, sit, use hands, reach, and stoop/kneel/crouch/crawl; may occasionally lift or move up to 50 pounds; vision requirements include close vision and ability to adjust focus.

How you’ll be measured

Problem Solving: resolves issues promptly, develops alternatives, and works well in group problem-solving.
Technical Skills: builds knowledge continuously and shares expertise.
Customer Service: responds promptly to requests and handles difficult customer situations.
Oral Communication: listens, clarifies, and responds effectively to questions.
Attendance/Punctuality: consistently arrives on time and ensures coverage when absent.
Dependability: follows instructions, responds to management direction, and completes tasks on time or communicates alternatives.

View full job page →

Get Support Jobs in Clive, IA alerts

New Support Jobs in Clive, IA, daily.