Computer Technician & Help Desk

HEARTLAND CO-OP is seeking a Computer Technician & Help Desk to provide hands-on technical support across its Clive, IA facilities. In this onsite role, you will troubleshoot hardware and software issues, answer end-user questions, and help keep network systems running smoothly throughout the organization.

What you’ll do

• Maintain network hardware, software, and telecommunications services, including personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, and cabling.
• Work with corporate vendors such as internet service providers, hardware and software providers, and other third parties.
• Support equipment replacement, including terminals, monitors, and printers.
• Assist remote users by phone to reduce unnecessary travel to locations.
• Support network users across areas such as their user environment, directory maintenance, telecommunications, smart phones, and security compliance.
• Maintain IT inventory assets.
• Train users on basic hardware, software, and equipment usage.
• Answer user questions related to network resource access and basic operation of software programs.
• Coordinate with other departments to identify and resolve software, hardware, and operational issues.
• Consult with department managers to develop system solutions aligned with organizational objectives.
• Install and test software upgrades.
• Travel to other HEARTLAND CO-OP locations as needed.
• Maintain a valid driver’s license and commercial insurability at all times.
• Complete other duties as assigned by management.

What you’ll bring

• 2 years of experience minimum.
• An Associate’s degree (A.A.) or equivalent, or 2 to 3 years related experience and/or training, or a combination of education and experience that is equivalent.
• Ability to read and interpret business and technical materials, including technical procedures and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Skills to calculate figures involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
• Ability to apply logical and scientific thinking to a range of practical and intellectual problems.
• Ability to work with nonverbal information such as formulas, scientific equations, graphs, and other technical symbols.
• Knowledge of Microsoft Office Suite, basic PC and network communication troubleshooting, basic PC/client/printer configuration, PC administration concepts, and maintaining/updating/reloading operating systems.
• Overall ability to solve problems with minimal assistance.
• Ability to maintain a valid driver’s license and commercial insurability at all times.

Additional details

• Location: Clive, IA (onsite)
• Technologies: Microsoft Office Suite
• Supervisory responsibilities: None
• Work environment: Moderate noise; reasonable accommodations may be made for individuals with disabilities.
• Physical demands: Regularly required to talk or hear; occasionally required to stand, walk, sit, use hands, reach, and stoop/kneel/crouch/crawl; may occasionally lift or move up to 50 pounds; vision requirements include close vision and ability to adjust focus.

How you’ll be measured

• Problem Solving: resolves issues promptly, develops alternatives, and works well in group problem-solving.
• Technical Skills: builds knowledge continuously and shares expertise.
• Customer Service: responds promptly to requests and handles difficult customer situations.
• Oral Communication: listens, clarifies, and responds effectively to questions.
• Attendance/Punctuality: consistently arrives on time and ensures coverage when absent.
• Dependability: follows instructions, responds to management direction, and completes tasks on time or communicates alternatives.