Support Jobs in Coffeyville, KS

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30d ago

Help Desk/Desktop Support Analyst

Robert Half Coffeyville, KS

Coffeyville, KS

30d ago

$18 - $20/hr Contract Computer Skills Customer Support Help Desk

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Job Description

Contract Help Desk/Desktop Support Analyst position in Coffeyville, Kansas, onsite, focusing on Windows and Microsoft 365 environments with compensation of $18-$20 per hour.

Responsibilities

Provide first-line technical assistance to end users, addressing issues with computers, software, printers, and network connectivity.
Troubleshoot and resolve common hardware and software problems swiftly to minimize business disruption.
Configure, test, and deploy desktop and workstation hardware for new hires and existing staff.
Support onboarding, device refresh cycles, office moves, and other equipment transitions.
Install and maintain printers, mobile devices, and other end-user technologies.
Assist with user account tasks such as password resets, access requests, and basic profile updates.
Deliver support for Windows systems and Microsoft 365 tools across the organization.
Perform basic cabling and physical installation work for workstations and connected devices.
Accurately document incidents, resolutions, and service activities in the ticketing system.
Escalate complex issues to senior staff or external vendors and support technology rollout projects as needed.

Requirements

Prior experience in help desk or desktop support, or a comparable technical support role is preferred.
Associate degree or related IT coursework is preferred; equivalent hands-on experience may be considered.
Working knowledge of Microsoft Windows operating systems, including Windows 10.
Familiarity with Microsoft 365 applications and standard end-user support in a Windows environment.
Basic troubleshooting abilities for desktop hardware, peripherals, and common software issues.
Experience with Active Directory and basic account-related support tasks is beneficial.
Understanding of networking fundamentals and service desk ticket management.
Strong communication skills and a customer-focused approach to technical support.

Technologies

Microsoft Windows
Windows 10
Microsoft 365
Active Directory

Benefits

Medical, vision, and dental insurance, plus life and disability coverage
401(k) retirement plan
Free online training opportunities
Competitive compensation and benefits package

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