Help Desk/Desktop Support Analyst

Contract Help Desk/Desktop Support Analyst position in Coffeyville, Kansas, onsite, focusing on Windows and Microsoft 365 environments with compensation of $18-$20 per hour.

Responsibilities

• Provide first-line technical assistance to end users, addressing issues with computers, software, printers, and network connectivity.
• Troubleshoot and resolve common hardware and software problems swiftly to minimize business disruption.
• Configure, test, and deploy desktop and workstation hardware for new hires and existing staff.
• Support onboarding, device refresh cycles, office moves, and other equipment transitions.
• Install and maintain printers, mobile devices, and other end-user technologies.
• Assist with user account tasks such as password resets, access requests, and basic profile updates.
• Deliver support for Windows systems and Microsoft 365 tools across the organization.
• Perform basic cabling and physical installation work for workstations and connected devices.
• Accurately document incidents, resolutions, and service activities in the ticketing system.
• Escalate complex issues to senior staff or external vendors and support technology rollout projects as needed.

Requirements

• Prior experience in help desk or desktop support, or a comparable technical support role is preferred.
• Associate degree or related IT coursework is preferred; equivalent hands-on experience may be considered.
• Working knowledge of Microsoft Windows operating systems, including Windows 10.
• Familiarity with Microsoft 365 applications and standard end-user support in a Windows environment.
• Basic troubleshooting abilities for desktop hardware, peripherals, and common software issues.
• Experience with Active Directory and basic account-related support tasks is beneficial.
• Understanding of networking fundamentals and service desk ticket management.
• Strong communication skills and a customer-focused approach to technical support.

Technologies

• Microsoft Windows
• Windows 10
• Microsoft 365
• Active Directory

Benefits

• Medical, vision, and dental insurance, plus life and disability coverage
• 401(k) retirement plan
• Free online training opportunities
• Competitive compensation and benefits package