Support Jobs in Columbus, NE

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IT Service Desk

Pillen Family Farms Columbus, NE

Columbus, NE

Today

Full time Active Directory Application Support Av Support

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Job Description

What this role offers

Based in Columbus, NE, this onsite IT Service Desk position includes weekly travel to farm locations. You will deliver front-line end-user support, on-site troubleshooting, and setup of equipment and accounts, with a focus on Windows, Office 365 and Power Platform, SharePoint, Zoom, and A/V gear. An Associates Degree is required, with a minimum of two years of relevant experience.

Responsibilities

Respond to phone calls, voicemails, emails, and chat requests to resolve problems and service inquiries.
Provide on-site support at offices and farm locations as needed.
Deliver and configure technology equipment including computers, printers, and mobile devices.
Stay current with updates and provide support for Windows, Office 365 and Power Platform, SharePoint, Zoom Video Conferencing, Zoom Rooms and Zoom Phones, two-way radios, and Crestron A/V equipment.
Set up accounts and hardware for new users, including installation and configuration of computer hardware and software.
Support equipment as necessary whether in the office or on the farm, including printers, security cameras, mobile apps, and A/V equipment.
Develop best practices to optimize the user experience.
Test and evaluate new technologies.
Create training resources to address frequently asked questions or common errors experienced by the team.
Travel to farm locations for on-site assistance approximately one day per week.

A Day in the Life

Answer calls, voicemails, emails, and chats to resolve problems and service requests.
Provide on-site support to resolve issues at both office and farm locations.
Install and configure computers, printers, and mobile devices.
Keep up to date with updates for Windows, Office 365/Power Platform, SharePoint, Zoom, and related gear.
Set up new user accounts and hardware, including software and hardware configuration.
Provide support for equipment as needed, including printers, security cameras, mobile apps, and A/V gear.
Develop practices to improve user experience and efficiency.
Test new technologies and assess their fit for the team.
Develop and deploy training resources for common questions or errors.
Typically travel weekly to farm locations to provide on-site user support.

Requirements

Associates Degree
2 years customer support experience preferred
2 years IT experience preferred
Experience setting up Dell computers
Proficient in Office 365 Suite
Active Directory
Exchange

Technologies

Microsoft Windows
Office 365 Suite
Power Platform Suite
SharePoint
Zoom Video Conferencing
Zoom Rooms
Zoom Phones
2 Way Radios
Crestron A/V equipment
Active Directory
Exchange

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