IT Service Desk

What this role offers

Based in Columbus, NE, this onsite IT Service Desk position includes weekly travel to farm locations. You will deliver front-line end-user support, on-site troubleshooting, and setup of equipment and accounts, with a focus on Windows, Office 365 and Power Platform, SharePoint, Zoom, and A/V gear. An Associates Degree is required, with a minimum of two years of relevant experience.

Responsibilities

• Respond to phone calls, voicemails, emails, and chat requests to resolve problems and service inquiries.
• Provide on-site support at offices and farm locations as needed.
• Deliver and configure technology equipment including computers, printers, and mobile devices.
• Stay current with updates and provide support for Windows, Office 365 and Power Platform, SharePoint, Zoom Video Conferencing, Zoom Rooms and Zoom Phones, two-way radios, and Crestron A/V equipment.
• Set up accounts and hardware for new users, including installation and configuration of computer hardware and software.
• Support equipment as necessary whether in the office or on the farm, including printers, security cameras, mobile apps, and A/V equipment.
• Develop best practices to optimize the user experience.
• Test and evaluate new technologies.
• Create training resources to address frequently asked questions or common errors experienced by the team.
• Travel to farm locations for on-site assistance approximately one day per week.

A Day in the Life

• Answer calls, voicemails, emails, and chats to resolve problems and service requests.
• Provide on-site support to resolve issues at both office and farm locations.
• Install and configure computers, printers, and mobile devices.
• Keep up to date with updates for Windows, Office 365/Power Platform, SharePoint, Zoom, and related gear.
• Set up new user accounts and hardware, including software and hardware configuration.
• Provide support for equipment as needed, including printers, security cameras, mobile apps, and A/V gear.
• Develop practices to improve user experience and efficiency.
• Test new technologies and assess their fit for the team.
• Develop and deploy training resources for common questions or errors.
• Typically travel weekly to farm locations to provide on-site user support.

Requirements

• Associates Degree
• 2 years customer support experience preferred
• 2 years IT experience preferred
• Experience setting up Dell computers
• Proficient in Office 365 Suite
• Active Directory
• Exchange

Technologies

• Microsoft Windows
• Office 365 Suite
• Power Platform Suite
• SharePoint
• Zoom Video Conferencing
• Zoom Rooms
• Zoom Phones
• 2 Way Radios
• Crestron A/V equipment
• Active Directory
• Exchange