Support Jobs in Costa Mesa, CA

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IT Support Specialist

Public Media Group of Southern California Costa Mesa, CA

Costa Mesa, CA

Today

$30 - $34/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Temporary, full-time IT Support Specialist role supporting approximately 120 employees across hybrid nonprofit media locations in Los Angeles County and Orange County.

Responsibilities

Act as a primary contact for employee IT requests and manage help desk tickets through timely resolution and clear communication
Troubleshoot issues across Windows and macOS including hardware, software, applications, account access, connectivity, and peripherals
Support organizational platforms and applications: Microsoft 365, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, Adobe Creative Suite, and other media or creation applications
Provide basic Active Directory support including creating users, resetting passwords, and managing groups per established procedures and permissions
Use Microsoft 365 Admin Center and related administrative tools for routine user, account, and application support
Support ShoreTel and/or other VoIP phone systems, including routine troubleshooting for users and devices
Perform basic network troubleshooting for wired, wireless, and common connectivity issues, including patching and cable tracing
Use basic Windows and macOS commands during routine troubleshooting and network diagnostics
Deploy, configure, maintain, troubleshoot, and upgrade end-user devices including laptops, workstations, and peripherals
Set up and troubleshoot computers, monitors, printers, and other IT equipment
Support onboarding and offboarding: update accounts and access, prepare and deploy equipment, install software, and process equipment returns
Maintain IT documentation and assist with asset management, equipment inventory, assignments, and lifecycle tracking
Complete routine IT maintenance including software updates, equipment checks, and recurring support tasks
Contribute to support documentation and knowledge resources; identify recurring issues and opportunities to improve routine processes
Follow IT and security procedures and escalate infrastructure, cybersecurity, systems administration, and other complex issues to the appropriate team members
Provide hands-on onsite support at Los Angeles County and Orange County locations, traveling between sites as needed
Troubleshoot onsite technology including Wi-Fi/network connectivity, printers, workstations, conference room equipment, displays, peripherals, and related workplace tech
Assist with basic Ethernet cabling and physical connectivity support including connecting, tracing, replacing, and troubleshooting cables and endpoint connections
Crimp and terminate Ethernet cables as needed for onsite connectivity support
Support in-person and hybrid meetings and events with technology and AV equipment, including Zoom/Teams conferencing, displays, cameras, microphones, speakers, and related systems
Provide technical support for movie screenings, presentations, large meetings, and events requiring audiovisual or conferencing technology
Conduct routine checks of shared technology and meeting spaces and help with setup, movement, connection, and ongoing maintenance of IT and AV equipment

Requirements

Approximately 1–3 years of IT help desk, desktop support, technical support, or comparable hands-on experience preferred; relevant education, certifications, internships, or other practical experience may substitute
Basic PC and Mac troubleshooting skills
Familiarity with Microsoft 365 applications
Preferred familiarity with several of the following: Microsoft 365 Admin Center, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, ShoreTel or other VoIP systems, Adobe Creative Suite, and other media or content-creation applications
Basic Active Directory knowledge including user creation, password resets, and group management
Basic networking knowledge including Wi-Fi, Ethernet, patching and tracing cables, and common connectivity issues
Basic knowledge of Windows/macOS commands and network troubleshooting
Ability to troubleshoot methodically, research unfamiliar problems, learn new systems and procedures quickly, and become self-sufficient in routine support responsibilities
Good communication, customer service, and documentation skills, including clear technical assistance for employees with varying technical proficiency
Ability to prioritize multiple tickets and requests, follow established procedures, maintain accurate documentation, and recognize when issues require escalation
Ability and willingness to work onsite and travel between Los Angeles County and Orange County locations as business needs require
Ability to lift and move equipment weighing more than 50 pounds, with or without reasonable accommodation
Availability for occasional event-related technical support outside standard business hours may be required

Technologies

Windows, macOS, Microsoft 365, Google Workspace
Active Directory, Azure
Zoom, Microsoft Teams
Adobe Creative Suite
Microsoft 365 Admin Center
ShoreTel, VoIP
Ethernet, Wi-Fi
Windows commands, macOS commands

Compensation

$30.00 - $34.00 hourly

Location

Costa Mesa, CA (onsite)
Burbank, CA and/or Costa Mesa, CA

Classification

Temporary, Full-Time, Non-Exempt

Reports to

Senior Administrator, System Support

Department

Physical Demands

Regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Required to stand and walk
Occasionally lift and/or move up to 50 pounds

Work Environment

Primarily general office setting
Travel between Los Angeles County and Orange County locations as business needs require

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