IT Support Specialist

Temporary, full-time IT Support Specialist role supporting approximately 120 employees across hybrid nonprofit media locations in Los Angeles County and Orange County.

Responsibilities

• Act as a primary contact for employee IT requests and manage help desk tickets through timely resolution and clear communication
• Troubleshoot issues across Windows and macOS including hardware, software, applications, account access, connectivity, and peripherals
• Support organizational platforms and applications: Microsoft 365, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, Adobe Creative Suite, and other media or creation applications
• Provide basic Active Directory support including creating users, resetting passwords, and managing groups per established procedures and permissions
• Use Microsoft 365 Admin Center and related administrative tools for routine user, account, and application support
• Support ShoreTel and/or other VoIP phone systems, including routine troubleshooting for users and devices
• Perform basic network troubleshooting for wired, wireless, and common connectivity issues, including patching and cable tracing
• Use basic Windows and macOS commands during routine troubleshooting and network diagnostics
• Deploy, configure, maintain, troubleshoot, and upgrade end-user devices including laptops, workstations, and peripherals
• Set up and troubleshoot computers, monitors, printers, and other IT equipment
• Support onboarding and offboarding: update accounts and access, prepare and deploy equipment, install software, and process equipment returns
• Maintain IT documentation and assist with asset management, equipment inventory, assignments, and lifecycle tracking
• Complete routine IT maintenance including software updates, equipment checks, and recurring support tasks
• Contribute to support documentation and knowledge resources; identify recurring issues and opportunities to improve routine processes
• Follow IT and security procedures and escalate infrastructure, cybersecurity, systems administration, and other complex issues to the appropriate team members
• Provide hands-on onsite support at Los Angeles County and Orange County locations, traveling between sites as needed
• Troubleshoot onsite technology including Wi-Fi/network connectivity, printers, workstations, conference room equipment, displays, peripherals, and related workplace tech
• Assist with basic Ethernet cabling and physical connectivity support including connecting, tracing, replacing, and troubleshooting cables and endpoint connections
• Crimp and terminate Ethernet cables as needed for onsite connectivity support
• Support in-person and hybrid meetings and events with technology and AV equipment, including Zoom/Teams conferencing, displays, cameras, microphones, speakers, and related systems
• Provide technical support for movie screenings, presentations, large meetings, and events requiring audiovisual or conferencing technology
• Conduct routine checks of shared technology and meeting spaces and help with setup, movement, connection, and ongoing maintenance of IT and AV equipment

Requirements

• Approximately 1–3 years of IT help desk, desktop support, technical support, or comparable hands-on experience preferred; relevant education, certifications, internships, or other practical experience may substitute
• Basic PC and Mac troubleshooting skills
• Familiarity with Microsoft 365 applications
• Preferred familiarity with several of the following: Microsoft 365 Admin Center, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, ShoreTel or other VoIP systems, Adobe Creative Suite, and other media or content-creation applications
• Basic Active Directory knowledge including user creation, password resets, and group management
• Basic networking knowledge including Wi-Fi, Ethernet, patching and tracing cables, and common connectivity issues
• Basic knowledge of Windows/macOS commands and network troubleshooting
• Ability to troubleshoot methodically, research unfamiliar problems, learn new systems and procedures quickly, and become self-sufficient in routine support responsibilities
• Good communication, customer service, and documentation skills, including clear technical assistance for employees with varying technical proficiency
• Ability to prioritize multiple tickets and requests, follow established procedures, maintain accurate documentation, and recognize when issues require escalation
• Ability and willingness to work onsite and travel between Los Angeles County and Orange County locations as business needs require
• Ability to lift and move equipment weighing more than 50 pounds, with or without reasonable accommodation
• Availability for occasional event-related technical support outside standard business hours may be required

Technologies

• Windows, macOS, Microsoft 365, Google Workspace
• Active Directory, Azure
• Zoom, Microsoft Teams
• Adobe Creative Suite
• Microsoft 365 Admin Center
• ShoreTel, VoIP
• Ethernet, Wi-Fi
• Windows commands, macOS commands

Compensation

• $30.00 - $34.00 hourly

Location

• Costa Mesa, CA (onsite)
• Burbank, CA and/or Costa Mesa, CA

Classification

• Temporary, Full-Time, Non-Exempt

Reports to

• Senior Administrator, System Support

Department

• IT

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
• Required to stand and walk
• Occasionally lift and/or move up to 50 pounds

Work Environment

• Primarily general office setting
• Travel between Los Angeles County and Orange County locations as business needs require