Support Jobs in Crown Point, IN

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30d ago

Technical Support Specialist

Arrow POS & POM Crown Point, IN

Crown Point, IN

30d ago Closed

$35k - $45k/yr Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

On-site Technical Support Specialist role at Arrow POS & POM in Crown Point, IN, delivering first-line support for Arrow POS proprietary software in a structured, shift-based environment with on-site training and National Guard/Reserve eligibility.

Responsibilities

Deliver first-contact technical assistance for Arrow POS proprietary software
Diagnose and resolve software, hardware, and connectivity issues using established procedures
Assist customers remotely via a ticketing system
Document issues, troubleshooting steps, and resolutions with accuracy
Escalate complex cases clearly to development or advanced support teams
Stay current on product updates and contribute to process improvements

Requirements

Robust diagnostic and problem-solving capabilities
Ability to follow structured workflows and maintain precise documentation
Effective communication with both technical and non-technical users
Familiarity with Windows operating systems, Microsoft 365, and basic hardware/peripheral troubleshooting

Technologies

Windows operating systems
Microsoft 365

Benefits

401(k) with company match
Profit sharing and annual bonus
Health and life insurance
Paid time off
Flexible schedule

Experience

Equivalent experience may include military technical roles, Guard or Reserve service, or civilian IT support experience.

Why this role works well for Guard & Reserve members

Predictable, shift-based scheduling
Guaranteed daytime coverage each week
Respect and accommodation for drill weekends and annual training
Structured training and clearly defined responsibilities
Stable, on-site work environment
Opportunity to grow into advanced support or product-focused roles

Ready to apply

National Guard or Reserve members currently serving are encouraged to apply or contact us with scheduling questions
Applicants must have reliable transportation and be able to commute to Crown Point, IN 46307

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