Technical Support Specialist

On-site Technical Support Specialist role at Arrow POS & POM in Crown Point, IN, delivering first-line support for Arrow POS proprietary software in a structured, shift-based environment with on-site training and National Guard/Reserve eligibility.

Responsibilities

• Deliver first-contact technical assistance for Arrow POS proprietary software
• Diagnose and resolve software, hardware, and connectivity issues using established procedures
• Assist customers remotely via a ticketing system
• Document issues, troubleshooting steps, and resolutions with accuracy
• Escalate complex cases clearly to development or advanced support teams
• Stay current on product updates and contribute to process improvements

Requirements

• Robust diagnostic and problem-solving capabilities
• Ability to follow structured workflows and maintain precise documentation
• Effective communication with both technical and non-technical users
• Familiarity with Windows operating systems, Microsoft 365, and basic hardware/peripheral troubleshooting

Technologies

• Windows operating systems
• Microsoft 365

Benefits

• 401(k) with company match
• Profit sharing and annual bonus
• Health and life insurance
• Paid time off
• Flexible schedule

Experience

Equivalent experience may include military technical roles, Guard or Reserve service, or civilian IT support experience.

Why this role works well for Guard & Reserve members

• Predictable, shift-based scheduling
• Guaranteed daytime coverage each week
• Respect and accommodation for drill weekends and annual training
• Structured training and clearly defined responsibilities
• Stable, on-site work environment
• Opportunity to grow into advanced support or product-focused roles

Ready to apply

• National Guard or Reserve members currently serving are encouraged to apply or contact us with scheduling questions
• Applicants must have reliable transportation and be able to commute to Crown Point, IN 46307