Dahlgren, VA

Support Jobs in Dahlgren, VA

2 jobs found

Include remote jobs

1mo ago

Sensor Systems Engineering and Technical Support (SSETS)

Bowhead Dahlgren, VA

Dahlgren, VA

1mo ago Closed

Full time Microsoft 365 Naval Systems Office 365

This position is no longer accepting applications (closed Aug 26, 2026).

Job Description

Bowhead is seeking engineers and scientists to join the Sensor Systems Engineering and Technical Support (SSETS) program, delivering engineering and technical support across sensor domains for NSWCDD on-site in Dahlgren, Virginia. The role centers on applying systems engineering, analysis, modeling, and hardware design to advance sensor performance, certification, and verification efforts within a collaborative on-site team.

Overview

Requirements Development
Systems Engineering
Analysis
Modeling
Hardware Design
Signal Processing
Sensor Operation
Test and Evaluation
Sensor Certification
Sensor Requirement Verification

Requirements

Bachelor’s degree from an engineering school with at least one ABET-accredited professional engineering curriculum in Mechanical Engineering, Electrical Engineering, Computer Engineering, or Electronics Engineering.
or Bachelor’s degree from an accredited college or university in Mathematics, Computer Science, or Physics.
or Master’s degree from an accredited college or university in Mechanical Engineering, Electrical Engineering, Computer Engineering, Electronics Engineering, Mathematics, Computer Science, or Physics.
or Ph.D. degree from an accredited college or university in Mechanical Engineering, Electrical Engineering, Computer Engineering, Electronics Engineering, Mathematics, Computer Science, or Physics.
Experience with AN/SPY-1, AN/SPY-6, or both.
AEGIS experience required.
Basic level skills in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
Ability to communicate effectively with all levels of employees and outside contacts.
Strong interpersonal skills and good judgment with the ability to work independently or as part of a team.

Technologies

Microsoft Office
Word
Excel
Outlook
PowerPoint
AN/SPY-1
AN/SPY-6
AEGIS

Physical Demands

Must be able to lift up to 10 to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically

Security Clearance Requirements

Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

View full job page →

1mo ago

Senior Help Desk Technician

Bowhead Dahlgren, VA

Dahlgren, VA

1mo ago Closed

Full time Active Directory Cloud Platforms Customer Support

This position is no longer accepting applications (closed Aug 6, 2026).

Job Description

Bowhead offers an on site Senior Help Desk Technician role in Dahlgren, VA that places you at the center of end user support. You will provide in person, phone, and email IT assistance for hardware, software, and network issues, collaborating with a team to keep technology operations running smoothly. This position emphasizes hands on problem solving, clear documentation, and direct impact in a on site environment.

Responsibilities

Serve as the first point of contact for technical issues and user questions about software, hardware, and networks.
Accurately diagnose and resolve technical problems.
Escalate issues to the appropriate resources when needed.
Document requests thoroughly in the ticketing system and track incidents through resolution or escalation.
Prioritize work and exercise good judgment while juggling multiple tasks.
Provide on site and remote operational technical support for company managed equipment.
Manage ongoing maintenance and deployment of new hardware and software for the device lifecycle.
Monitor and update service requests and incidents within the ITSM tool.
Offer on site installation and configuration of PCs, smart devices, telephony, and network solutions.
Serve as an escalation point to the Tier 1 group for application or hardware inquiries related to Microsoft Office and Windows OS.
Imaging of desktops and laptops; familiarity with System Center Configuration Manager (SCCM) and Azure Intune is a plus.
Set up, configure, and troubleshoot video conferences for internal and external meetings.
Prepare workstations, including laptop and desktop setup.
Interface with hardware vendors to facilitate repair and installation.
Identify opportunities to improve efficiency and effectiveness in issue resolution.
Manage small projects as needed and communicate progress with IT Managers and Network/Server Engineers.

Requirements

Proficiency with current Windows operating systems.
Experience with Active Directory and Azure Active Directory, M365 Multifactor Authentication, and BitLocker.
Experience administering and troubleshooting M365 cloud applications including Exchange Online, OneDrive, Teams, and SharePoint.
Experience with PowerShell scripting.
Knowledge of PC hardware and peripherals, with end user desktop support, mobile device support, email support, and phone support experience.
Strong critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and process monitoring.
Excellent oral and written communication, problem sensitivity, and both deductive and inductive reasoning.
Strong information organization skills with attention to detail and prioritization ability.

Technologies

System Center Configuration Manager (SCCM)
Azure Intune
Windows OS
Active Directory and Azure Active Directory
Microsoft 365 (M365) including Exchange Online, OneDrive, Teams, SharePoint
PowerShell
Microsoft Office
IT Service Management (ITSM) tools

Education & Experience

Bachelor’s degree in Management Information Systems, Computer Science, or related field plus four years of related experience preferred; degree may be substituted for experience on a year-for-year basis.
Four or more years of experience in a technical support or helpdesk role.

Certification Requirements

A+ or Network+ certificate required.

Physical Demands

Ability to sit or stand for extended periods at a workstation.
Ability to lift objects up to 50 pounds.
Prolonged use of video display terminals.
Color identification abilities.
Frequent travel from the primary place of work may be required.
Ability to meet quick turnaround deadlines.
Reach and relocate items above shoulder height.

Security Clearance Requirements

There are currently no security clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US citizenship is required. Bowhead reserves the right to adjust this requirement if necessary for business or contractual reasons.

View full job page →

Support Jobs in Dahlgren, VA

Sensor Systems Engineering and Technical Support (SSETS)

Senior Help Desk Technician

Get Support Jobs in Dahlgren, VA alerts