Microsoft 365

Microsoft 365 Support Jobs

762 jobs found

Today

ACS/Workstation Technical Support Representative

HP Rio Rancho, NM

Rio Rancho, NM

Today

$24 - $34/hr Full time Active Directory Cloud Platforms Customer Service

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Job Description

Join HP onsite in Rio Rancho, NM and take on complex technical support work that directly helps customers keep their systems running. This full-time role supports ACS/Workstation environments, with an hourly pay range of $24 to $34. You will handle intricate hardware and software issues independently, contribute to process improvements, and mentor lower-level support roles while working with teams across the organization.

What you’ll do

Independently address complex customer issues while following established protocols.
Resolve difficult and complex technical problems across hardware and software through customer interactions and proactive notification systems.
Provide comprehensive responses about services, products, and technical matters, including features, specifications, and repair guidance for both current and obsolete components and options, aligned with customer entitlements such as mission-critical warranty coverage.
Guide customers proactively to mitigate or help prevent problem recurrence, and support initiatives focused on process and quality improvements.
Build and maintain trusted relationships with customer accounts across a range of technical users.
Perform root cause analysis on outages and trends to deliver timely, effective resolutions and feedback.
Coordinate departmental work, identify improvement opportunities, and ensure effective business controls to streamline processes.
Lead and assign responsibilities for complex requests, apply innovative concepts, and implement changes that improve operational workflows.
Proactively monitor and troubleshoot complex problems, collaborating with exempt-level employees to develop recommendations.
Analyze tasks and collaborate with internal partners to provide mentoring and guidance to lower-level roles to support stronger organizational performance.

What you bring

High School Diploma/GED/Higher Secondary education (or commensurate work experience or demonstrated competence).
Typically 8+ years of related work experience, preferably in remote support, telephone support, relevant technologies and customer environments, or a related field.

Tools and technologies you’ll work with

You’ll use a range of enterprise and support technologies, including Active Directory, Linux, Microsoft Windows 10, Windows Servers, Microsoft Azure, Microsoft Office 365, ServiceNow, IT Service Management practices, Issue Tracking, desktop support, help desk support, and scripting.

Shift and schedule

Schedule: Full time
Shift: Shift 1
Premium: 0% (United States of America)

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

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Today

Technical Support Analyst - Level 2

Eola Technology Partners Orlando, FL

Orlando, FL

Today

Full time Azure Ad / Entra Id Identity and Access Management Information Technology (IT)

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Job Description

Eola Technology Partners is hiring a Level 2 Technical Support Analyst to support clients in an on-site, full-time role in Orlando, FL. This position focuses on resolving advanced technical problems, investigating client environments, and acting as the escalation point for Tier 1 technicians, including participation in an after-hours on-call rotation.

Role Overview

As a Tier 2 support analyst, you will troubleshoot complex issues across networking, cloud, identity, workstation, and Microsoft 365 environments. You will also document troubleshooting steps and resolutions clearly while coordinating with clients and internal team members as issues move from investigation to resolution.

Responsibilities

Serve as an escalation point for Tier 1 technicians
Troubleshoot complex network, cloud, identity, workstation, and Microsoft 365 issues
Configure and troubleshoot Cisco Meraki firewalls, switches, wireless networks, and VPNs
Administer and troubleshoot Microsoft Entra ID and Microsoft 365
Support authentication and access topics including MFA, Conditional Access, permissions, along with DNS, DHCP, VLANs, and connectivity issues
Document troubleshooting processes and final resolutions clearly
Communicate effectively with clients and internal team members
Assist with infrastructure projects, migrations, and deployments
Participate in the after-hours on-call rotation

Requirements

Minimum 3 years of professional IT experience
Strong networking knowledge and troubleshooting skills
Strong experience with Cisco Meraki
Strong experience with Microsoft Entra ID and Microsoft 365
Solid understanding of DNS, DHCP, VLANs, VPNs, routing, switching, firewalls, and Wi-Fi
Strong analytical and problem-solving skills
Excellent written and verbal communication
Ability to work independently and take ownership of issues
Comfortable serving as a technical escalation resource for junior technicians

Technologies

Cisco Meraki
Microsoft Entra ID
Microsoft 365
MFA
Conditional Access
DNS
DHCP
VLANs
VPNs
Wi-Fi
Cisco Meraki firewalls
Cisco Meraki switches
Wireless networks

Preferred Qualifications

AZ-900 or SC-900
Microsoft, Cisco Meraki, CompTIA Network+, or Security+ certifications
Previous MSP experience

Location, Employment, and Schedule

Location: Orlando, FL (On-Site)
Employment Type: Full-Time
Schedule: Monday–Friday, 8:00 AM–5:00 PM, with participation in an on-call rotation

THE RIGHT FIT: Eola Technology Partners is seeking a technically strong, analytical, dependable candidate with effective communication skills for both clients and teammates. The role suits someone who enjoys solving difficult problems, identifying root causes, supporting less experienced technicians, and owning issues through to resolution.

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Today

IT Help Desk Specialist II

Trafera LLC Arden Hills, MN

Arden Hills, MN

Today

$25 - $28/hr Full time Cloud Platforms Computer Skills Help Desk Support

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Job Description

The IT Help Desk Specialist II role supports internal employees by delivering technical assistance and customer-focused service. Based in Arden Hills, MN, this onsite position helps resolve hardware, software, systems, and end-user issues while managing support requests through completion.

Key Responsibilities

Support execution of Trafera’s IT strategy and operational objectives
Run weekly system checks to confirm automated operations function reliably
Maintain technical support inventory in the asset management system
Partner with the System Administrator on internal IT infrastructure setup and maintenance
Create and maintain technical documentation, procedures, and support resources
Support accuracy, integrity, and system reliability across technical platforms
Respond promptly to technical support requests and service tickets
Own assigned tickets end to end, meeting response and resolution targets while keeping requesters informed
Work with internal customers in-person and remotely to resolve ticket submissions and technical questions
Help set up and configure hardware for employees and IT services
Execute onboarding and offboarding activities, including account provisioning and deprovisioning, device builds, and device returns
Remediate endpoint patch and update compliance findings
Mentor and cross-train peers by sharing resolution knowledge
Maintain a positive, solutions-focused mindset

Required Qualifications

High school diploma or equivalent certification such as GED or HiSET
3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
Demonstrated ability to deliver professional, responsive, customer-focused support
Demonstrated analytical and problem-solving skills
Effective written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to internal stakeholders
Creative and results oriented approach with the ability to collaborate to identify and solve issues, make proactive recommendations, and lead through influence
Self-directed and punctual work style in a fast-paced team environment
Ability to manage multiple projects and tasks, prioritize to meet deadlines, and deliver results

Preferred Qualifications

Certification of A+ and/or Network+

Technologies

ITSM platform (Freshservice preferred)
Microsoft 365
Entra
Intune
Microsoft Windows 11
Linux servers
AWS
Azure
Google Cloud

Helpful Exposure (Not Required)

Linux servers
Cloud platforms (AWS, Azure, or Google Cloud)

Work Environment and Schedule

Work occurs in an office/warehouse environment with interaction across locations, and also includes remote work utilizing connected devices and video conferencing
Communication methods may include phone calls, text, or chat messaging
Typical schedule: Monday to Friday, 8:00 am to 4:30 pm
Full-time nonexempt (hourly) role with a minimum of 40 hours per week
Overtime (more than 40 hours) may be approved or required if requested by a manager

Day-to-Day Tools

ITSM platform (Freshservice preferred)
Microsoft 365 / Entra / Intune
Microsoft Windows 11

Compensation and Location

Location: Arden Hills, MN (onsite)
Pay: USD 25 to 28 per hour

Core Competencies

Nimble Learning
Collaborates
Customer Focus
Instills Trust
Action Oriented
Courage
Persuaded
Decision Quality
Manages Conflict
Optimize Work Processes
Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives values every day: Integrity, Dependability, Connection, Action, Growth

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Today

Help Desk Technician

bdManagedIT Madison, GA

Madison, GA

Today

Full time End User Support Help Desk Support Help Desk Ticketing

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Job Description

bdManagedIT is hiring an onsite IT Help Desk Technician in Madison, GA to deliver Level 1 support for local clients. In this role, you will help resolve everyday desktop and Microsoft 365 issues, keep tickets moving, and contribute to reliable documentation and repeatable processes.

What you’ll get

Medical coverage
Paid Time Off and paid holidays
Training and certification support
Clear career growth path

Day-to-day responsibilities

Handle help desk requests from clients via phone, chat, and tickets
Troubleshoot Windows, Microsoft 365, printers, passwords, connectivity, and common desktop issues
Use available tools, documentation, and established processes to work through technical problems
Own Help Desk tickets end to end by keeping clients informed until resolution or escalation
Document troubleshooting steps and outcomes accurately in the ticketing system
Escalate tickets to the right team member based on SLA requirements and defined processes
Maintain ticket flow by owning Help Desk ticket boards, including scheduling and coordinating tickets for teammates
Know when an issue needs escalation and include complete notes and steps already taken
Perform routine health checks, patch reviews, monitoring follow-up, and maintenance tasks
Collaborate with senior technicians and contribute to strong documentation and repeatable processes

Skills and experience needed

About 1 to 3 years of hands-on IT help desk, service desk, or technical support experience supporting 10+ Windows devices
Strong troubleshooting skills for Windows and Microsoft 365
Experience with ticketing, PSA, or remote support tools
Ability to resolve common Level 1 issues with limited direction
Strong attention to detail with reliable documentation, organization, and follow-through
Comfort working within clear processes and expectations
Strong written and verbal communication
Good judgment on when to continue troubleshooting versus when to escalate
Genuine curiosity about technology, with a strong desire to keep learning
Resourcefulness when unfamiliar topics come up, including willingness to research, learn, and ask good questions
Valid driver’s license, reliable personal transportation, and ability to occasionally travel to local client sites

Technologies you’ll work with

Windows
Microsoft 365
Ticketing
PSA
Remote support tools

Location, schedule, and compensation

Fully onsite in Madison, Georgia
Plan to live within about 30 minutes of the office
Occasional local travel to client sites may be required
Monday through Friday, 8 am to 5 pm
Compensation based on experience
Full-time, hourly, non-exempt position

Nice to have

Previous MSP experience
Experience with ConnectWise, Autotask, or a similar PSA/ticketing platform
CompTIA A+ or equivalent technical knowledge

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Today

IT Help Desk Specialist II

Trafera LLC Arden Hills, MN

Arden Hills, MN

Today

$25 - $28/hr Full time Azure Ad / Entra Id Cloud Platforms Device Management

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Job Description

Trafera LLC is hiring an IT Help Desk Specialist II in Arden Hills, MN (onsite). In this role, you will help internal employees stay productive by delivering reliable, customer-focused technical support. You will also partner with IT to strengthen operational reliability, security, and continuous improvement across end-user systems and platforms.

What you’ll be doing

Support the execution of Trafera’s IT strategy and operational objectives
Respond promptly to technical support requests and service tickets, owning assigned tickets end to end against response and resolution targets while keeping requesters informed
Perform weekly system checks to ensure automated operations are functioning reliably
Assist with maintaining technical support inventory in the asset management system
Partner with the System Administrator on internal IT infrastructure setup and maintenance
Create and maintain technical documentation, procedures, and support resources to improve consistency and support quality
Support accuracy, integrity, and system reliability across technical platforms
Help setup and configure hardware for employees and IT services
Execute employee onboarding and offboarding activities, including account provisioning and deprovisioning plus device build and return
Remediate endpoint patch and update compliance findings
Mentor and cross-train peers by sharing resolution knowledge across the team
Maintain a positive, solutions-focused mentality while working with internal customers in-person and remotely

Tools you’ll work with

ITSM platform (Freshservice preferred)
Microsoft 365, Entra, Intune
Microsoft Windows 11
Linux servers and cloud platforms (AWS, Azure, or Google Cloud) are helpful but not required

What we need from you

High school diploma or equivalent certification such as GED or HiSET
3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
Certification of A+ and/or Network+ preferred
Demonstrated ability to deliver professional, responsive, customer-focused support
Strong analytical and problem-solving skills
Effective written and verbal communication, able to present information clearly, professionally, and persuasively to internal stakeholders
Creative, results-oriented mindset with the ability to collaborate, identify issues, and make proactive recommendations
Self-directed, punctual work style, able to succeed in a fast-paced team environment
Ability to manage multiple projects and/or tasks, prioritize to meet deadlines, and deliver results

Team culture and working style

In addition to technical skills, this role supports a team environment built on competencies such as Customer Focus, Collaborates, Action Oriented, Decision Quality, and Optimize Work Processes. The position also emphasizes building authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives Trafera values including Integrity, Dependability, Connection, Action, and Growth.

Schedule and role details

Monday to Friday, 8:00 am to 4:30 pm
Full-time, nonexempt (hourly), with a minimum of 40 hours per week
Overtime (more than 40 hours) may be approved or required if requested by a manager
Work is performed in an office/warehouse environment with interaction across the facility, plus remote work using connected devices, video conferencing, phone calls, and chat/text messaging

Compensation: USD $25 to $28 per hour.

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Today

Associate IT Support Analyst

HITACHI GLOBAL AIR POWER US, LLC Michigan City, IN

Michigan City, IN

Today

Full time Active Directory Application Support Cloud Platforms

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Job Description

Hitachi Global Air Power US, LLC is seeking an Associate IT Support Analyst to provide Tier 1 support for a range of information systems. The role is based in Michigan City, IN and focuses on troubleshooting end-user computing issues while supporting installation, configuration, maintenance, monitoring, and documentation activities.

Role Overview

This position serves as a first-line IT analyst for internal users, supporting desktop environments and other technical issues. The associate will assess user requirements, procedures, and problems to troubleshoot and diagnose desktop support concerns, and will participate in ongoing analysis, deployment, and support for business systems.

Key Responsibilities

Provide technical support to internal end-users, including user computing support.
Perform Active Directory user management.
Install, maintain, and monitor IT equipment, which may include network and server infrastructure and application systems.
Assist with employee onboarding, including PC imaging, cell phone provisioning, and other tasks for newly hired employees.
Support software availability across multi-platforms and technology stacks.
Identify, document, and prioritize application requirements for the technical landscape.
Support development and deployment throughout the Hitachi Global Air Power Business Systems Lifecycle.
Apply knowledge of multiple tools and technologies to resolve unusually complex problems with innovation and ingenuity.
Use knowledge of network topology to support network troubleshooting.
Learn new skills quickly to support an ever-changing IT environment.
Use Microsoft Office applications to develop standard work and training documentation.

Required Qualifications

Associate’s degree in IT or Business; or 3 years of experience.
1-3 years of professional experience.
Manages time effectively, meets deadlines, and achieves established goals and objectives.
Helps establish, accomplish, and continuously evaluate goals.
Takes responsibility for the accuracy of work processes and the flow of multiple tasks.
Demonstrates drive for continuous improvement of business processes and overall customer satisfaction.
Ability to quickly learn and apply new technology to support solution adoption.
Familiarity with the Microsoft technology stack, including Office 365.

Technology Stack

Active Directory
Microsoft Office
Office 365

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Today

IT Support Specialist

A&D MORTGAGE LLC Troy, MI

Troy, MI

Today

Full time Active Directory Application Support End User Support

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Job Description

A&D MORTGAGE LLC is looking for a Junior IT Support Specialist in Troy, MI to help keep daily technology running smoothly onsite. This role focuses on reliable day-to-day support while building practical experience that supports growth into more advanced IT and infrastructure work.

What you’ll do

Deliver first-line support for hardware, software, and connectivity issues, helping users get back to work quickly.
Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
Support core Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Prepare and deploy workstations, maintain asset records, and assist with routine security tasks such as MFA and basic compliance checks.
Escalate more complex problems with clear documentation, and help improve internal support resources and support processes.

What you bring

Knowledge of Windows OS, Microsoft 365, Active Directory, and Entra ID.
Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
Professional communication skills and the ability to support non-technical users.
High school diploma required; additional IT training, coursework, or a related degree preferred.

Nice to have

Basic networking knowledge, including DNS, VPN, and Wi-Fi troubleshooting.
Experience with device imaging, deployment, or hardware setup.
Basic understanding of information security principles and willingness to support routine security-related tasks.
CompTIA A+ or a similar entry-level IT certification preferred.

Tools and technologies include Windows OS, Microsoft 365, Active Directory, Entra ID, Outlook, Teams, SharePoint, OneDrive, and MFA.