Support Jobs in Davenport, IA

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IT Help Desk Associate

Von Maur Davenport, IA

Davenport, IA

Today

Full time Crts Desktop Support End User Support

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Job Description

Von Maur offers a supportive environment for technology professionals who enjoy helping others. This onsite role in Davenport, IA centers on delivering dependable end user support for Von Maur and Dry Goods systems, serving as the companywide primary point of contact for issues and requests. You will be part of a team with a promote from within philosophy, along with benefits designed to support your long-term plans.

What you’ll do

Provide timely troubleshooting and support for end user problems involving PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs
Use help desk software to track and manage all requests
Coordinate and place service calls with appropriate vendors when external support is needed
Maintain phone system and voicemail configurations for the company
Create and run special request queries as needed for support and reporting
Work day, evening, and weekend shifts on-site in Davenport, IA

Technologies you’ll work with

Help desk software
POS terminals
Thin clients
CRTs
Phone system
Voicemail configurations

Benefits

Competitive wages
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
Promote from within philosophy, creating career opportunities

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