IT Help Desk Associate
Job Description
Von Maur offers a supportive environment for technology professionals who enjoy helping others. This onsite role in Davenport, IA centers on delivering dependable end user support for Von Maur and Dry Goods systems, serving as the companywide primary point of contact for issues and requests. You will be part of a team with a promote from within philosophy, along with benefits designed to support your long-term plans.
What you’ll do
- Provide timely troubleshooting and support for end user problems involving PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs
- Use help desk software to track and manage all requests
- Coordinate and place service calls with appropriate vendors when external support is needed
- Maintain phone system and voicemail configurations for the company
- Create and run special request queries as needed for support and reporting
- Work day, evening, and weekend shifts on-site in Davenport, IA
Technologies you’ll work with
- Help desk software
- POS terminals
- Thin clients
- CRTs
- Phone system
- Voicemail configurations
Benefits
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- Promote from within philosophy, creating career opportunities
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