Support Jobs in East Longmeadow, MA

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IT Support Associate

TYLER EQUIPMENT CORPORATION East Longmeadow, MA

East Longmeadow, MA

Today

$26 - $28/hr Full time Active Directory Application Support Cloud Platform

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Job Description

The Information Systems Associate/IT Support Associate partners with the IT team to deliver frontline technical support and keep company systems running smoothly.

Responsibilities

Provide user-focused technical support, including remote support and user onboarding
Handle and resolve help desk tickets efficiently
Diagnose and troubleshoot software issues using structured problem-solving
Maintain accurate records of support interactions and activities
Collaborate with team members to escalate and resolve complex technical problems
Support users using tools including NinjaOne and RDP (as needed)
Support VoIP phone systems for both in-office and remote users
Perform workstation setup and ongoing support
Assist with IT security monitoring, proactive system monitoring, and equipment maintenance
Assist with maintenance of physical and virtual servers, VMs, and Hyper-V
Support installation, configuration, and maintenance of software applications
Maintain and support SharePoint sites to ensure proper functionality
Provide end-user guidance on software features and best security practices
Assist with eXtend ERP software support
Support Manufacturer (OEM) portal access and related user management
Support external customer platforms including:
- Deutz SerDia
- Cummins Quick Serve
- Cummins Insite
- Volvo Tech Tool
- Volvo Penta
- Volvo PROSIS
- Sennebogen
Maintain a positive work ethic
Complete additional duties as assigned by the manager

Requirements

Proficiency in software support, troubleshooting, and issue resolution
Strong understanding of general software applications and their core functionalities
Proficiency with Microsoft software, including:
- Windows OS
- Microsoft 365 Suite
- OneDrive
- Outlook
- Teams
Experience with Microsoft Entra, Active Directory, and 365 Admin Center
Experience with Windows Server, VMs, and Hyper-V
Strong communication skills with both technical and non-technical stakeholders
Ability to work independently and collaboratively in a fast-paced environment
Detail-oriented with strong organizational and multitasking abilities

Tools & Technologies

NinjaOne
RDP
VoIP
Microsoft Windows
Microsoft 365
OneDrive
Outlook
Teams
Microsoft Entra
Active Directory
365 Admin Center
Windows Server
VMs
Hyper-V
SharePoint
eXtend ERP
Deutz SerDia
Cummins Quick Serve
Cummins Insite
Volvo Tech Tool
Volvo Penta
Volvo PROSIS
Sennebogen

Location: East Longmeadow, MA (onsite)

Compensation: USD 26 - 28 per hour

Reports to: IT Manager

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