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TYLER EQUIPMENT CORPORATION

IT Support Associate

TYLER EQUIPMENT CORPORATION
East Longmeadow, MA $26 - $28/hr Full time Posted 3d ago
Active Directory Application Support Cloud Platform End User Support Help Desk Support Information Technology (IT) IT Services Microsoft 365 Onsite Phone Support Remote Support Technical Support Windows Windows Support
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Job Description

The Information Systems Associate/IT Support Associate partners with the IT team to deliver frontline technical support and keep company systems running smoothly.

Responsibilities

  • Provide user-focused technical support, including remote support and user onboarding
  • Handle and resolve help desk tickets efficiently
  • Diagnose and troubleshoot software issues using structured problem-solving
  • Maintain accurate records of support interactions and activities
  • Collaborate with team members to escalate and resolve complex technical problems
  • Support users using tools including NinjaOne and RDP (as needed)
  • Support VoIP phone systems for both in-office and remote users
  • Perform workstation setup and ongoing support
  • Assist with IT security monitoring, proactive system monitoring, and equipment maintenance
  • Assist with maintenance of physical and virtual servers, VMs, and Hyper-V
  • Support installation, configuration, and maintenance of software applications
  • Maintain and support SharePoint sites to ensure proper functionality
  • Provide end-user guidance on software features and best security practices
  • Assist with eXtend ERP software support
  • Support Manufacturer (OEM) portal access and related user management
  • Support external customer platforms including:
    • Deutz SerDia
    • Cummins Quick Serve
    • Cummins Insite
    • Volvo Tech Tool
    • Volvo Penta
    • Volvo PROSIS
    • Sennebogen
  • Maintain a positive work ethic
  • Complete additional duties as assigned by the manager

Requirements

  • Proficiency in software support, troubleshooting, and issue resolution
  • Strong understanding of general software applications and their core functionalities
  • Proficiency with Microsoft software, including:
    • Windows OS
    • Microsoft 365 Suite
    • OneDrive
    • Outlook
    • Teams
  • Experience with Microsoft Entra, Active Directory, and 365 Admin Center
  • Experience with Windows Server, VMs, and Hyper-V
  • Strong communication skills with both technical and non-technical stakeholders
  • Ability to work independently and collaboratively in a fast-paced environment
  • Detail-oriented with strong organizational and multitasking abilities

Tools & Technologies

  • NinjaOne
  • RDP
  • VoIP
  • Microsoft Windows
  • Microsoft 365
  • OneDrive
  • Outlook
  • Teams
  • Microsoft Entra
  • Active Directory
  • 365 Admin Center
  • Windows Server
  • VMs
  • Hyper-V
  • SharePoint
  • eXtend ERP
  • Deutz SerDia
  • Cummins Quick Serve
  • Cummins Insite
  • Volvo Tech Tool
  • Volvo Penta
  • Volvo PROSIS
  • Sennebogen

Location: East Longmeadow, MA (onsite)

Compensation: USD 26 - 28 per hour

Reports to: IT Manager

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