Support Jobs in Eden Prairie, MN

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1mo ago

IT Support

Express Employment Professionals Eden Prairie, MN

Eden Prairie, MN

1mo ago Closed

$25+/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Express Employment Professionals, based in Eden Prairie, Minnesota, is seeking an on-site IT Support Specialist. This role focuses on supporting entry-level help desk inquiries, assisting customers, and troubleshooting IT issues. The position offers a competitive hourly rate of $25 per hour and requires a Bachelor's degree along with at least two years of technical help desk or equivalent experience.

Benefits

Holiday pay
Medical benefits
401K
Direct Deposit
Weekly Pay
Dental insurance
Employee discount
Health insurance
Referral program
Vision insurance

Responsibilities

Troubleshoot inbound calls related to IT tickets
Diagnose and resolve issues with computers, printers, and connectivity
Enter data into the system accurately
Address customer questions or route to the appropriate colleague
Identify, research, and resolve customer issues using available tools and resources
Balance multiple projects, prioritize tasks, and maintain composure under pressure

Requirements

Two years of technical help desk or equivalent experience
Bachelor's Degree in any field
Exceptional business communication skills, including grammar and phone/email etiquette
Proficiency with MS Word and Excel
Server hardware experience is a plus
Strong organizational abilities

Technologies

Tools used in this role include MS Word and Excel.

Schedule

Onsite work schedule is Monday to Friday, 8:00 am to 5:00 pm.

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