Support Jobs in El Centro, CA

1 job found

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5mo ago

Retail Tech Support

Shammam Consulting Services Inc. El Centro, CA

El Centro, CA

5mo ago Closed

$25 - $40/hr Full time Application Support Autotask Computer Skills

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

This full-time Retail Tech Support role in El Centro, CA offers a hybrid setup with meaningful mix of remote work and hands-on client support. Expect about 70 percent remote work, with travel to client sites across California, Nevada, Arizona, and Washington. You will work with a supportive team that prioritizes reliable service, clear client communication, and ongoing access to technical training resources.

Benefits

Competitive Medical and Dental coverage — employer covers 50% of premiums
PTO
401K Matching
Travel compensation
Company-provided computer
Continued education support and access to technical training resources
Great team and work environment

Responsibilities

Respond to and resolve HelpDesk tickets and client calls in a timely manner
Provide on-site and remote support for retail POS and related technology systems
Install, configure, and upgrade hardware and software at client locations
Document all work thoroughly and communicate clearly with clients and teammates
Travel to client sites as needed, with positions available in San Diego and some travel outside the area

Requirements

Extensive experience with all versions of Windows desktops
Strong working knowledge of Microsoft Office applications and Office 365
Experience using a PSA or ticketing platform (Halo, ConnectWise, Autotask, or similar) for logging, tracking, and managing support requests
Ability to quickly learn new software and hardware systems
Ability to work effectively both within a team and independently
Knowledge and experience with networking tools and tasks
Network printer setup and configuration experience
Strong time management skills and a consistent track record of meeting deadlines
Punctual with a positive attitude
Willing to go the extra mile to satisfy the client and support the team

Technologies

LOC SMS, NCR ISS45, ECRS, NCR ScanMaster, NCR ENCORE
Microsoft Office, Office 365, Windows
Halo, ConnectWise, Autotask
SQL, PowerShell
Toshiba, NCR, HP, Datalogic, VeriFone

Availability, Location & Schedule

This role is primarily remote, with about 70% of work conducted from home. On-site visits for client support and installation projects are a regular part of the role, so candidates should be located in or near the primary markets of Southern California, Las Vegas, Arizona, or Washington. Occasional travel outside the home market is required and fully covered by the company. A strong attention to detail and thorough documentation of work are expected.

Education & Experience

Associate degree (Preferred)
Retail POS Technologies: 1 year (Required)
Face to face Retail IT Support: 1 year (Required)

Work Location

Hybrid role based in El Centro, CA with in-person and remote work components.

Compensation & Hours

Pay rate: $25.00–$40.00 per hour. Expected hours: 30–40 per week.

Application Questions

How do you feel about interacting with clients and technicians on the phone, in person and via email?
Do you feel comfortable being the go-to person for problems and solutions? Please describe any past experience.
Are you comfortable serving as the Technical Lead for a project? Please describe past experience.
Are you detail oriented and able to notice minor details?
Have you supported a business with POS systems after a power outage? Please describe your past experience.
Can you handle multiple issues and tasks throughout the day? Please describe your past experience.

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