Sentara Health is seeking an on-site IT Technical Support Specialist in Elizabeth City, NC. This customer-facing role places you at the forefront of technology support, helping colleagues troubleshoot hardware, software, applications, and monitoring systems. You will diagnose issues and provide hands-on or remote assistance to ensure installations are correct and IT environments operate smoothly, all while documenting requests and coordinating with IT teams on security patches and updates.
Responsibilities
- Deliver technical support for computer hardware, applications, software, devices, and monitoring systems; diagnose issues and assist users on-site or remotely; ensure proper installation and operation of IT systems.
- Document and track support requests, resolutions, and system changes; escalate complex technical issues to higher-level IT teams when necessary.
- Assist with system maintenance and monitoring by installing, configuring, and maintaining IT hardware and software; monitor systems and applications to identify performance issues or potential security risks; keep systems updated with the latest patches and security measures.
- Provide clear, user-friendly technical guidance to users with varying levels of IT knowledge; communicate IT solutions in plain language to non-technical customers; maintain a customer-focused and results-oriented attitude; ensure prompt resolution of issues.
- Work independently and collaboratively within a team-based environment; coordinate with other IT teams to resolve system-wide issues and implement technical solutions; provide training and guidance to end users on best practices for IT security and system usage.
Requirements
- Minimum of 3 years of experience in the IT environment.
Overview
The IT Technical Support Specialist serves as a client-facing resource, delivering technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing issues, assisting users remotely or in person, and ensuring proper installation and functionality of IT systems. A strong blend of problem-solving capabilities, technical proficiency, and customer service is essential to deliver high-quality support in a fast-paced setting. The position suits IT professionals who enjoy resolving problems, delivering solid customer support, and maintaining smooth IT operations. Responsibilities include documenting and tracking support requests, resolutions, and system changes, with escalation to higher-level IT teams when needed. You will help with system maintenance and monitoring by installing, configuring, and maintaining hardware and software, identifying performance issues or security risks, and keeping systems updated with the latest patches and security measures. Providing clear guidance to users with varying IT knowledge and communicating solutions in an accessible manner will be key, alongside a customer-focused, results-driven approach to issue resolution. The role requires both independent work and collaboration within a team, coordination with other IT groups to address system-wide issues, and training end users on IT security best practices and proper system usage.
