Support Jobs in Elk Grove Village, IL

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Mechanical Engineer / Technical Support

SCC Inc. Elk Grove Village, IL

Elk Grove Village, IL

Today

$70k+/yr Full time 3d Modeling Computer Skills Customer Support

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Job Description

This full-time, on-site Mechanical Engineer / Technical Support role in Elk Grove Village, IL reports to the Engineering Manager and focuses on customer technical support and evaluating customer returns, with opportunities for growth.

Responsibilities

Deliver technical guidance and troubleshooting assistance to customers via email and phone.
Reproduce and evaluate customers' control configurations on-site to identify issues.
Develop a technical understanding of SCC products by assessing and testing returned items.
Complete monthly closeouts for customer returns.
Prepare technical documentation for new product introductions.
Occasional travel may be required to support activities.

Requirements

Bachelor of Science in Mechanical, Electrical, Engineering Technologies, or related technical field
Proficiency with Microsoft Office applications
Strong written and verbal communication skills
Collaborative team player with the ability to work well in a group
Demonstrated customer service excellence
Effective time management and prioritization
Authorized to work in the United States (required)

Technologies

Microsoft Office applications
3D modeling software

Benefits

401(k) retirement plan
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Company overview

A small, purpose-driven firm based in Elk Grove Village, Illinois, with about 50 employees.
We seek a motivated, eager-to-learn team player who fits a collaborative environment.
Committed to delivering leading combustion control solutions.
Visit www.scccombustion.com to learn more.
Qualified professionals may apply at hr@scccombustion.com. No relocation package offered.
Job type: Full-time; Salary: from $70,000 per year.
Willingness to travel: 25 percent (preferred); Work location: in person.

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