Mechanical Engineer / Technical Support

This full-time, on-site Mechanical Engineer / Technical Support role in Elk Grove Village, IL reports to the Engineering Manager and focuses on customer technical support and evaluating customer returns, with opportunities for growth.

Responsibilities

• Deliver technical guidance and troubleshooting assistance to customers via email and phone.
• Reproduce and evaluate customers' control configurations on-site to identify issues.
• Develop a technical understanding of SCC products by assessing and testing returned items.
• Complete monthly closeouts for customer returns.
• Prepare technical documentation for new product introductions.
• Occasional travel may be required to support activities.

Requirements

• Bachelor of Science in Mechanical, Electrical, Engineering Technologies, or related technical field
• Proficiency with Microsoft Office applications
• Strong written and verbal communication skills
• Collaborative team player with the ability to work well in a group
• Demonstrated customer service excellence
• Effective time management and prioritization
• Authorized to work in the United States (required)

Technologies

• Microsoft Office applications
• 3D modeling software

Benefits

• 401(k) retirement plan
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Company overview

• A small, purpose-driven firm based in Elk Grove Village, Illinois, with about 50 employees.
• We seek a motivated, eager-to-learn team player who fits a collaborative environment.
• Committed to delivering leading combustion control solutions.
• Visit www.scccombustion.com to learn more.
• Qualified professionals may apply at [email protected]. No relocation package offered.
• Job type: Full-time; Salary: from $70,000 per year.
• Willingness to travel: 25 percent (preferred); Work location: in person.