Support Jobs in Enid, OK

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Tech Support Level 2

Groendyke Transport Enid, OK

Enid, OK

Today

Full time Application Support Computer Skills Email Support

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Job Description

Provide Tier 2 technical support for end users by troubleshooting hardware, software, and office automation issues and supporting system builds and administration onsite.

Responsibilities

Answer technical support calls and requests from end-users for packaged and specialized software, office automation, and hardware
Troubleshoot and resolve user issues; provide immediate end-user training when needed to reduce programmer time spent on repeat situations
Escalate problems that cannot be resolved in a timely manner, including communicating the appropriate priority
Log problems and resolutions in a database for use by tech support to resolve similar issues
Build and load PCs as needed to support end users
Administer Telco equipment
Build and load servers as needed
Set up user accounts on various systems and maintain knowledge of applicable security requirements
Stay current on in-house developed or specialized software, including changes and new releases used within the organization
Use software and other tools effectively to solve user problems
Collaborate effectively with both technical and non-technical team members
Perform additional duties as assigned

Requirements

Minimum experience: 2 years
Education: associate’s degree or related technical training
May require an associate’s degree or related technical training plus 2-4 years experience
Dependable and punctual
Ability to work in an environment with frequent interruptions
Good phone etiquette skills required
Computer literate, including E-mail and MS Office
Associate’s degree or higher

Technologies

E-mail
MS Office

Supervisory Responsibilities

No direct supervisory responsibilities

Work Environment

Indoor office environment
Occasional outdoor activity may involve exposure to inclement weather

Physical Functions

Primarily a sedentary administrative role with infrequent physical activity
Minimal lifting required (under 50 lbs)
Ability to speak, hear, and maintain vision appropriate for job requirements

Location: Enid, OK 73701 (onsite)

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