Support Jobs in Escondido, CA

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IT Support Specialist I

The Elizabeth Hospice Escondido, CA

Escondido, CA

Today

$29 - $32/hr Full time Application Support Computer Skills End User Support

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Job Description

Provide day-to-day IT service desk and technical support to end users at The Elizabeth Hospice in Escondido, CA (onsite).

Responsibilities

Deliver technical assistance for computer hardware and software by answering questions or resolving issues in person, by telephone, or remotely
Support day-to-day tools and applications including printing, word processing, electronic mail, synchronization, office and mobile phones, and other hospice software programs
Provide service desk support for employees and other authorized users of the Elizabeth Hospice IT environment
Resolve incidents and fulfill service requests related to workstations, peripherals, corporate applications, hardware, access, and related technology
Handle employee onboarding and offboarding tasks including hardware needs, account and access requirements, and software license management
Maintain hardware asset management and lifecycle processes, including service management and hardware lifecycle reporting
Document recurring IT procedures using standard operating procedures (SOPs) and work instructions
Participate in on-call support and other IT activities as assigned
Distribute desktop, laptop, tablet, and netbook computers
Provide principal support for company-issued smart phones
Troubleshoot desktop, laptop, tablet, and netbook hardware issues
Provide backup support to PCI Software applications and assist with PCI upgrade test activities/process
Train staff formally and informally on agency software and office and mobile phone systems
Provide backup support for phone and voicemail systems across all locations
Support special projects and coordinate laptop maintenance to maximize equipment performance
Assist the agency information system analyst with hardware and communications support
Participate in IT Strategic Planning meetings, IT on-call support, and task forces assigned by the IT Director
Coordinate and complete IT support for workstations, peripherals, corporate applications, hardware, corporate applications, and access
Provide reporting for service management activity and hardware lifecycle data
Collaborate with IT staff and other departments to investigate, resolve, document, and escalate incidents and service requests as appropriate
Participate in IT meetings, projects, task forces, and initiatives as assigned
Perform other duties and special projects as assigned

Requirements

1 to 2 years of software and/or hardware working experience
Excellent communication and interpersonal skills
Ability to manage multiple projects, service requests, incidents, and competing demands
Initiative to solve problems and comfort working in a changing, non-structured environment
High school diploma or equivalent

Preferred

Associates Degree in a related field
Computer certifications (A+), including computer-related certification(s) such as CompTIA A+
2 years of experience in software/hardware help desk or service desk support

Benefits

Competitive hospice industry compensation
Benefits package with multiple plan offerings and generous employer contribution
401(k) Retirement plan with employer match
Supportive work culture that encourages work-life balance
Paid Time Off, paid holidays, and birthday benefit
Employee development program managed by the in-house education department for individualized orientation and professional growth needs
Tuition Reimbursement program
Monthly mileage reimbursement
Employee Referral Program
Business casual attire for office staff

Schedule

Monday through Friday, 8:00 am - 5:00 pm

Work Location

Escondido, CA (onsite)

Travel

Some travel required for conferences, meetings, training, and/or visiting office sites

Salary

Non-exempt position: $29.00-$32.00 per hour

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