Fairless Hills, PA

Support Jobs in Fairless Hills, PA

2 jobs found

Include remote jobs

6d ago

IT Field Service Help Desk Technician

Silvi Materials Fairless Hills, PA

Fairless Hills, PA

6d ago

Full time Application Support Field Service Hardware Support

Apply Now

Job Description

Silvi Materials is seeking an on-site IT Field Service Help Desk Technician to provide day-to-day support across local and remote locations. This role supports communication infrastructure, end-user devices, and industry applications, with a strong focus on troubleshooting Windows and macOS, owning ticket progress, and escalating issues when needed.

The position operates in a real-world field support environment in Fairless Hills, PA, including travel to remote Silvi locations within the region as required. You will also support helpdesk documentation, assist with deployments, and mentor junior technicians while partnering with external vendors for timely resolutions and updates.

What you’ll do

Deliver on-premise helpdesk support for communication infrastructure, software applications, and endpoint peripherals across local and remote Silvi locations.
Troubleshoot and resolve issues on Windows and macOS, using advanced tools and techniques to identify root causes and apply solutions.
Monitor and respond to helpdesk requests promptly, owning the ticket lifecycle from creation through resolution by identifying, testing, validating, coordinating with end users, and maintaining accurate status updates in the helpdesk system.
Support and troubleshoot industry-specific batching and operational software, partnering with external software vendors to resolve issues and implement updates aligned with change management policies and procedures.
Apply working knowledge of TCP/IP fundamentals, troubleshooting connectivity using command-line tools and approved diagnostic utilities.
Support, configure, install, or replace infrastructure components including firewalls, Wi-Fi access points, wireless bridges, switches, VLANs, and network-attached peripherals; maintain documentation and develop build books for the helpdesk knowledge base; collaborate with internal teams to resolve critical issues quickly.
Build, deploy, and maintain outdoor kiosk systems, including truck scale serial/Ethernet components and PC-based hardware.
Maintain IT asset inventory records for equipment and peripherals, keeping work areas organized and clean.
Assist the Silvi Helpdesk team with open requests, tasks, and projects as directed by the IT Manager.
Act as an escalation point for Tier I support and mentor junior technicians.
Travel to remote Silvi locations within the region as required.

Requirements

Associate’s degree in Information Technology or a related field.
CompTIA A+ certification (Required).
CompTIA Network+ certification (Preferred).
3–5 years of IT support experience (Service Desk / Desktop Support).
Strong knowledge of Windows operating systems.
Experience with PC imaging design and configuration (preferred).
Proven ability to troubleshoot independently and resolve complex issues, with strong analytical and logical troubleshooting skills.
Excellent written and verbal communication skills; detail-oriented with strong documentation practices.
Team-oriented mindset and the ability to support across departments; ability to manage multiple priorities in a fast-paced environment.
Ability to troubleshoot printers and plant peripherals.
Basic knowledge of Windows operating systems and networking fundamentals.
Valid driver’s license.
High school or equivalent (Preferred).
Help desk: 5 years (Required).

Tools and systems you’ll work with

Windows operating systems, macOS, TCP/IP, command-line tools
Firewalls, Wi-Fi access points, wireless bridges, switches, VLANs, network-attached peripherals
Outdoor kiosk systems, truck scale serial, Ethernet, PC-based hardware
Helpdesk knowledge base and helpdesk system

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Physical demands

Use hands and fingers to type and move office objects.
Sit for long periods of time.
Hear sounds and recognize differences between them.
See details of objects less than a few feet away and far distances.
See differences between colors, shades, and brightness.
Lift 20–55 pounds on occasion.
Kneel, stoop, crouch, bend, stretch, twist, or crawl on occasion.

Application

Requested hourly compensation.

Work location: In person (Fairless Hills, PA, onsite).

View full job page →

30d ago

Help Desk Support Technician II

Silvi Materials Fairless Hills, PA

Fairless Hills, PA

30d ago Closed

Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

Silvi Materials is looking for a Help Desk Support Technician II to support our on-site IT operations in Fairless Hills, PA. This role provides both on-premise and remote helpdesk assistance, handling Windows and macOS issues, networking, and infrastructure tasks, with regional travel and a mentorship component for junior technicians.

Responsibilities

Provide on-premise helpdesk support for communication infrastructure, software applications, and endpoint peripherals across local and remote Silvi locations.
Troubleshoot and resolve Windows and macOS issues using advanced tools to identify root causes and implement solutions.
Monitor and respond to helpdesk requests, owning the ticket lifecycle from creation to resolution with accurate status updates and end-user coordination.
Support and troubleshoot industry-specific batching and operational software; collaborate with external vendors to resolve issues and apply updates per change management policies.
Demonstrate working knowledge of TCP/IP fundamentals and troubleshoot connectivity using command-line tools and approved diagnostics.
Configure, install or replace infrastructure components including firewalls, Wi-Fi access points, wireless bridges, switches, VLANs, and network-attached peripherals.
Build, deploy, and maintain outdoor kiosk systems, including truck scale serial/Ethernet components and PC-based hardware.
Maintain IT asset inventory records and ensure organized, clean work areas.
Assist the Silvi Helpdesk team with open requests, tasks, and projects as directed by the IT Manager.
Serve as an escalation point for Tier I support and mentor junior technicians.
Travel to remote Silvi locations within the region as required.
Collaborate with internal teams to ensure successful deployments and timely resolution of critical issues.
Maintain accurate documentation and develop build books for the helpdesk knowledge base.

Requirements

Associate’s degree in Information Technology or a related field
CompTIA A+ certification
CompTIA Network+ certification (preferred)
3–5 years of IT support experience (Service Desk / Desktop Support)
Strong knowledge of Windows operating systems
PC imaging design and configuration experience (preferred)
Proven ability to troubleshoot independently and resolve complex issues
Strong analytical and logical troubleshooting skills
Excellent written and verbal communication skills
Detail-oriented with strong documentation practices
Team-oriented mindset with a willingness to support across departments
Ability to manage multiple priorities in a fast-paced environment
Basic knowledge of Windows operating systems and networking fundamentals
Experience troubleshooting printers and plant peripherals
Strong problem-solving and communication skills
Possess a valid driver's license

Technologies

Windows
macOS
TCP/IP
Command-line tools
Firewalls
Wi-Fi access points
Wireless bridges
Switches
VLANs
Network-attached peripherals
Outdoor kiosk systems
Truck scale serial/Ethernet components
PC-based hardware

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

What Silvi Materials Offers

Phenomenal benefits including medical, vision, dental, prescription coverage, vacation, paid holidays, and more
Future-focused retirement options with 401(k) at select locations and pension opportunities
Growth opportunities within the company and a tuition reimbursement program to support advancement

Physical Demands

Use hands and fingers to type and move objects
Sit for long periods
Hear and distinguish sounds
See details at near and far distances and differentiate colors
Lift 20–55 pounds occasionally
Kneel, stoop, crouch, bend, stretch, twist or crawl occasionally

Work Location

In person

Application Question

What is your requested hourly compensation?

View full job page →

Support Jobs in Fairless Hills, PA

IT Field Service Help Desk Technician

Help Desk Support Technician II

Get Support Jobs in Fairless Hills, PA alerts